Course Facilitator I: Virtual Learning Support Pro

Runavir; Northern (KY); Hybrid; USD 160,000 - 210,000; Full time

Job summary

Runavir seeks a Course Facilitator I to support a virtual course by answering student questions, validating automated grading and feedback, and contributing facilitator-owned inputs to deliverables as defined in the SOW. The role focuses on learner experience and course workflow support.

The position is hybrid in Hanover, MD, with core hours and collaboration across government channels to escalate platform defects and improve course quality.

Qualifications

• Experience facilitating or supporting delivery of technical/cyber training (virtual instructor-led).
• Experience providing student support in online learning environments.
• Experience validating grading/feedback outputs (manual or automated) for accuracy and completeness.
• Experience documenting and escalating courseware or platform issues using approved processes and tools.

Responsibilities

• Communicate effectively with a broad range of individuals from varied backgrounds.
• Review automated graded activities and validate grading and feedback outputs for correctness and completeness, identifying anomalies and documenting reproducible evidence for correction.
• Provide first-line student support for the virtual learning experience (course navigation, content access, submission workflow issues, content clarification).
• Troubleshoot student issues with the virtual learning course.
• Support government-directed student progress monitoring by compiling and validating required metrics and inputs using government-approved formats and tools.
• Maintain facilitator issue logs for recurring student issues and grading anomalies in government-approved tracking tools.
• Assist in preparing course deliverable inputs per the SOW by providing facilitator-owned sections and data.
• Provide guidance and feedback to students on general networking systems, operating systems, and technical writing.

Skills

Facilitating training

Online student support

Grading validation

Issue documentation

Education

Bachelor’s degree (CS/Cybersecurity/IT/Education)

Associate degree + military coursework

T50 Exploiter Trainer certification

Tools

LMS Blackboard

LMS Moodle

LMS Canvas

LMS Cornerstone

Ginkgo

Microsoft Teams

Captivate

Articulate

Camtasia

Python

Java

HTML

Perl

Job description

Runavir seeks a Course Facilitator I to support a virtual course by answering student questions, validating automated grading and feedback, and contributing facilitator-owned inputs to deliverables as defined in the SOW. The role focuses on learner experience and course workflow support.

The position is hybrid in Hanover, MD, with core hours and collaboration across government channels to escalate platform defects and improve course quality.