Virtual Client Services Agent | Flexible Career

AIL; Cincinnati (OH); Hybrid; USD 1,593,000 - 3,413,000; Full time

Benefits offered by this job

Remote work

No experience required

Weekly commissions

Mentorship

Flexible scheduling

Training and development

Renewal income opportunities

Leadership advancement

Job summary

AO Globe Life is seeking motivated individuals for a fully remote, contract-based Benefits Specialist role. You will assist working families by explaining insurance options, guiding enrollment, and delivering ongoing client support from a home office.

No prior insurance experience is required, and structured training plus mentorship are provided. The opportunity offers flexible scheduling, renewal income potential, and leadership pathways within a 100% virtual team.

Qualifications

• Be at least 18 years old.
• Be physically located within United States and legally allowed to work in the United States.
• Have access to a reliable computer or laptop and high-speed internet.
• Be willing and able to obtain the appropriate state Life & Health Insurance License.

Responsibilities

• Meet with clients via scheduled Zoom and phone appointments.
• Explain available life, accident, and supplemental health insurance options.
• Guide eligible clients through applications and enrollment.
• Provide ongoing policy support and policy-service needs.
• Maintain accurate digital records and follow company procedures.

Skills

Customer service

Communication

Zoom proficiency

Time management

Tools

Zoom

Job description

Virtual Client Services Agent- Flexible Career

AO Globe Life | 100% Remote | U.S. Applicants | Flexible Schedule | Training & Mentorship Provided

Serve Working Families. Build Your Career. Create Your Future From Home.

Are you looking for afully remote careerwhere you can help people, develop valuable professional skills, and create opportunities for long-term financial and professional growth?

AO Globe Life is seeking motivated, service-oriented professionals to join our growing virtual team asRemote Benefits Specialists.

In this role, you'll connect with working families, veterans, union members, and other eligible clients who haverequested information about available benefits. You'll help them understand their options, answer questions, assist with enrollment, and provide ongoing client support.

Whether you're beginning a new career, changing industries, or bringing years of professional experience,previous insurance experience is not required.

• 100% Remote / Work From Home

• No Insurance Experience Required

• Qualified Client Opportunities Provided

• No Traditional Cold Calling

• Weekly Commission-Based Pay + Bonuses

• Flexible Scheduling

• Training & One-on-One Mentorship

• Renewal & Residual Income Opportunities

• Leadership & Career Advancement

Why Choose AO Globe Life?

100% Remote Work

Build your career from home while connecting virtually with clients and your team.

Client appointments, training, coaching, and team meetings are conducted remotely through Zoom and other online platforms.

No daily commute. No traditional office environment.

Qualified Client Opportunities Provided

Spend your time helping people instead of searching for prospects.

Representatives connect with individuals and families who haverequested information regarding available benefit programs.

No traditional cold calling and no requirement to purchase leads.

This allows you to focus on:

Understanding Needs → Educating Clients → Providing Solutions → Enrollment → Long-Term Service

What You'll Do

Connect & Build Relationships

• Meet with clients through scheduled Zoom and phone appointments

• Connect with individuals who have requested benefit information

• Ask questions to understand each client's needs and priorities

• Build professional, long-term relationships

• Deliver a positive and personalized client experience

Educate & Guide Clients

• Explain available life, accident, and supplemental health insurance options

• Answer questions regarding benefits and coverage

• Help clients understand available solutions

• Recommend appropriate options based on individual needs

• Guide eligible clients through applications and enrollment

• Complete required documentation accurately

Provide Ongoing Client Support

• Assist existing clients with policy-service needs

• Conduct policy reviews

• Help with beneficiary updates

• Answer policy and coverage questions

• Provide appropriate claims-related guidance and support

• Maintain accurate digital records

• Follow applicable company procedures and state insurance requirements

Weekly Performance-Based Compensation

This is acommission-based independent contractor opportunity, not a guaranteed hourly or salaried customer-service position.

Income opportunities may include:

• Weekly commission payments

• Performance-based bonuses

• Uncapped personal production potential

• Renewal income

• Long-term residual income opportunities

• Leadership compensation as you advance

• Additional performance incentives

Your income is influenced by youractivity, consistency, production, and results, and individual earnings vary.

Flexible Scheduling

Create a schedule that supports your personal responsibilities while maintaining the consistency needed to serve clients and build your career.

This opportunity is well suited for individuals who value independence but are alsoself-disciplined, organized, dependable, and accountable with their time.

No Experience? We'll Help You Learn.

Previous insurance experience isnot required.

Training and development may include:

• Structured virtual onboarding

• State insurance licensing guidance

• Product and benefits education

• Customer-service training

• Client relationship development

• Consultative sales training

• Virtual presentation skills

• Enrollment systems and procedures

• Weekly coaching

• One-on-one mentorship

• Professional development

• Leadership training

Because this position involves insurance products, representatives must hold or obtain the appropriatestate Life & Health Insurance Licensebefore conducting licensed insurance activities.

Licensing guidance and support are provided.

Benefits & Professional Support

Eligible and qualifying representatives may have access to:

• Medical insurance premium reimbursement opportunities

• Company-supported life insurance

• Accidental Death Benefit coverage

• Renewal and residual income opportunities

• Union representation where applicable

• Professional coaching and mentorship

• Leadership development programs

• Modern virtual business technology and resources

Eligibility and qualification requirements may apply.

Performance Rewards & Recognition

Strong performance may provide opportunities to qualify for:

• Company-sponsored incentive travel

• Leadership conventions and conferences

• Performance bonuses

• Recognition programs

• Achievement awards

• Team-building events

• Advanced professional-development opportunities

Leadership & Career Advancement

AO provides opportunities for individuals who want to develop beyond an individual client-facing role.

As you gain experience and demonstrate consistent performance, you may have opportunities to develop skills in:

• Training and mentorship

• Recruiting and onboarding

• Coaching

• Team development

• Client relationship management

• Leadership

• Business development

Potential advancement may include:

Benefits Specialist → Trainer/Mentor → Team Leadership → Management → Advanced Leadership

Advancement is based onperformance, consistency, professional development, and demonstrated leadership ability—not simply tenure.

Who We're Looking For

You may be a strong fit if you're:

• An excellent communicator and active listener

• Friendly, professional, and comfortable working with people

• Customer-focused and service-oriented

• Self-motivated and accountable

• Goal-oriented and performance-driven

• Organized with strong time-management skills

• Adaptable and comfortable learning new systems

• A confident problem solver

• Comfortable working independently from home

• Comfortable communicating through Zoom and phone

• Coachable and receptive to feedback

• Interested in long-term professional and financial growth

Experience incustomer service, healthcare, hospitality, retail, banking, education, administration, call centers, military service, financial services, client relations, or salescan transfer well to this opportunity.

No previous insurance experience is required.

Minimum Requirements

Applicants must:

• Be at least18 years of age

• Be physically located withinUnited States

• Be legally authorized to work in the United States

• Have access to a reliable computer or laptop

• Maintain reliable high-speed internet

• Have webcam and microphone capability

• Maintain a quiet, professional workspace

• Be comfortable using Zoom and web-based technology

• Be willing to complete required training

• Be willing and able to obtain the appropriatestate Life & Health Insurance License

About AO Globe Life

AO operates within the American Income Division of Globe Life and serves working families, includinglabor union members, veterans, associations, credit union members, and their families.

Our representatives help clients understand supplemental insurance and financial-protection options while providing professional service throughout the client relationship.

Our culture emphasizesservice, integrity, accountability, mentorship, professional development, and performance-based growth.

Our Mission

Protect Every Child. Serve All Working People.

100% Virtual Interview Process

Qualified applicants will first receive a briefcareer overviewexplaining the opportunity, compensation structure, licensing requirements, training program, client process, and advancement opportunities.

Candidates interested in continuing will then have the opportunity to schedule alive virtual interview through Zoomwith our hiring team.

Ready to Build Your Future?

If you're looking for a100% remote careerwhere you can help working families, receive comprehensive training and mentorship, enjoy greater flexibility, and create opportunities for long-term income and career advancement, we'd like to hear from you.

Work From Home. Serve Families. Grow Professionally. Build Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

• Be at least 18 years of age and legally eligible to work in the United States

• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace

• Complete required training and participate in virtual meetings

• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities

• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.