Virtual Customer Service Representative

Globe Life AIL - Lisa Russel; Houston (TX); Remote; USD 40,000 - 90,000; Full time

Benefits offered by this job

100% Remote / Work From Home

Flexible Scheduling

Weekly commission-based pay

Job summary

AO – American Income Division of Globe Life offers a 100% remote, work-from-home opportunity as a Virtual Customer Service Representative. No insurance experience is required, with comprehensive training, licensing guidance, mentorship, and ongoing professional development provided.

Compensation is commission-based with weekly pay and performance incentives, alongside a strong career track in client services, sales, and leadership development.

Qualifications

• No prior insurance experience required.
• Comprehensive training and licensing guidance provided.
• 100% remote work from home arrangement.

Responsibilities

• Meet clients virtually via Zoom and phone appointments.
• Explain available life, accident, and supplemental health insurance options and enroll eligible clients.
• Provide ongoing client service, follow-up, and relationship building.

Job description

Virtual Customer Service Representative | Work From Home

Company: AO – American Income Division of Globe Life
Work Arrangement: 100% Remote | U.S. Residents Only
Schedule: Flexible | Work From Home
Experience: Entry Level Welcome | No Insurance Experience Required
Compensation: Commission-Based | Weekly Pay | Performance Incentives
Career Track: Client Services | Sales | Leadership Development

Build More Than a Job—Build a Future

Are you looking for more than your next paycheck? Do you want a career where your effort, professional development, and performance can create opportunities for greater income and advancement?

AO is seeking motivated, growth-minded professionals to join our expanding virtual team as Remote Career Growth Consultants.

In this role, you'll work with individuals and families who have requested information about available benefits, helping them understand their options, identify their needs, and make informed financial protection decisions.

This opportunity combines client service, relationship building, benefits education, consultative insurance sales, and leadership development in a fully remote environment.

No previous insurance experience is required.

We value communication skills, professionalism, coachability, work ethic, and a willingness to grow. Comprehensive training, licensing guidance, mentorship, and ongoing professional development are provided.

• 100% Remote / Work From Home
• Flexible Scheduling
• Qualified Client Opportunities Provided
• No Lead Purchasing Required
• No Traditional Cold Calling
• Weekly Commission-Based Pay + Performance Bonuses
• Renewal & Residual Income Opportunities
• Comprehensive Training & Mentorship
• Performance-Based Leadership Advancement

About the Opportunity

As a Remote Career Growth Consultant, you'll begin by learning how to provide an exceptional client experience while developing valuable communication, business, and relationship-management skills.

You'll meet virtually with clients, learn about their needs, explain available life, accident, and supplemental health insurance options, and assist eligible clients through the enrollment process.

As you demonstrate consistency and strong performance, you'll have opportunities to develop additional skills in mentorship, coaching, team development, and leadership.

Our approach is centered on education, relationships, service, and trust—not high‑pressure sales tactics.

What You'll Do

Client Service & Relationship Building

• Meet virtually with clients through scheduled Zoom and phone appointments
• Connect with individuals and families who have requested benefit information
• Ask questions to understand each client's needs and priorities
• Build trust through professional and personalized communication
• Answer client questions clearly and accurately
• Provide ongoing follow‑up and client service
• Build long‑term relationships beyond the initial appointment
• Maintain accurate digital records and documentation

Benefits Education & Enrollment

Once properly licensed, you'll:

• Explain available life, accident, and supplemental health insurance options
• Help clients understand coverage features and benefit choices
• Identify individual and family financial protection priorities
• Provide needs‑based recommendations
• Guide clients through applications and enrollment
• Assist with required documentation
• Help ensure clients understand the coverage they select
• Provide continued service after enrollment

Qualified Client Opportunities – No Traditional Cold Calling

Spend your time helping people who are interested in learning more about available benefits.

Representatives connect with qualified client opportunities, including individuals and families who have requested information.

This allows you to focus on:

• Scheduled client consultations
• Benefits education
• Needs‑based conversations
• Enrollment assistance
• Relationship building
• Follow‑up and ongoing service

No lead purchasing is required.

100% Remote Work

Build your career from home while remaining connected to clients, mentors, teammates, and leadership.

You'll have access to:

• Virtual client appointments
• Remote training and coaching
• Online team meetings
• Modern digital business systems
• Collaborative virtual support
• No daily commute

Remote work also requires self‑motivation, organization, accountability, and consistent follow‑through.

Flexible Scheduling

Enjoy greater control over your schedule while maintaining the consistency and availability necessary to serve clients and achieve your professional goals.

This opportunity can provide greater flexibility than a traditional office environment while still rewarding individuals who approach their career with discipline, structure, and accountability.

Weekly Performance-Based Compensation

This is a commission‑based independent contractor opportunity—not an hourly or salaried position.

Compensation opportunities may include:

• Weekly commission payments
• Performance‑based bonuses
• Renewal and residual income opportunities
• Leadership incentives as applicable
• Recognition programs
• Additional performance rewards

There is no predetermined cap on commission-based production; however, compensation is directly tied to individual activity, production, consistency, and results.

Individual earnings vary, and no specific income level is guaranteed.

Comprehensive Training & Mentorship

No Industry Experience? No Problem.

We provide structured training and ongoing professional development designed to help motivated individuals learn the business and build confidence.

Training may include:

• Structured virtual onboarding
• Product and benefits education
• Client‑service development
• Consultative sales training
• Virtual presentation skills
• Enrollment systems and procedures
• Communication and relationship‑building development
• Weekly virtual coaching
• One‑on‑one mentorship
• Leadership development
• Ongoing professional education

You bring the motivation and willingness to learn. We'll provide the training, mentorship, systems, and support to help you develop.

Licensing Guidance & Support

You do not need to already hold an insurance license to apply.

Because this opportunity involves discussing and enrolling clients in insurance products, representatives must obtain the appropriate state Life & Health Insurance License before performing activities requiring licensure.

Licensing guidance and support are provided.

Your Career & Leadership Growth Path

At AO, your professional development doesn't stop after onboarding.

As you gain experience and demonstrate strong performance, you'll have opportunities to:

• Strengthen communication and presentation skills
• Develop advanced client relationship skills
• Receive one‑on‑one mentorship from experienced leaders
• Learn coaching and team‑development fundamentals
• Participate in leadership development
• Mentor and support newer representatives
• Develop business‑building and organizational skills
• Pursue additional leadership and management responsibilities

A potential development path may include:

Career Growth Consultant → Mentor/Trainer → Team Leader → Management → Advanced Leadership

Advancement is based on performance, consistency, initiative, professional development, and demonstrated leadership ability—not simply tenure.

Leadership positions are earned through performance and development and are not guaranteed.

Benefits & Professional Resources

Qualifying representatives may have access to:

• Medical reimbursement program
• Company‑supported life insurance
• Accidental Death Benefit coverage
• Renewal and residual income opportunities
• Leadership development programs
• Professional coaching and mentorship
• Virtual business technology and resources
• Professional conferences and development events

Eligibility requirements and qualification periods may apply.

Recognition & Performance Incentives

Strong performance may also qualify representatives for opportunities such as:

• Company-sponsored incentive travel
• Leadership conferences
• Professional development events
• Performance contests
• Recognition programs and awards
• Team experiences
• Additional advancement opportunities

Who We're Looking For

You may be a strong fit if you demonstrate:

• Strong verbal and written communication skills
• Excellent interpersonal and relationship‑building abilities
• Positive, professional attitude
• Growth‑oriented mindset
• Self‑motivation and personal accountability
• Goal‑oriented approach to work
• Strong organization and time‑management skills
• Dependable follow‑through
• Ability to work independently from home
• Comfort using Zoom and virtual technology
• Ability to collaborate within a remote team
• Coachability and openness to feedback
• Professionalism and integrity
• Desire for continuous personal and professional development

Potential Matters More Than Industry Experience

We're looking for people who are willing to learn, apply coaching, stay consistent, and grow.

Experience That Transfers Well

Previous insurance experience is not required.

Experience in these areas may transfer well:

• Customer Service
• Client Relations
• Sales
• Healthcare
• Hospitality
• Retail
• Education
• Administrative Support
• Banking
• Financial Services
• Account Management
• Recruiting
• Call Centers
• Military Service
• Leadership or Management

Recent graduates and career changers are encouraged to apply.

Minimum Requirements

Applicants must:

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a reliable computer or laptop
• Maintain reliable high‑speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace
• Be comfortable communicating with clients through Zoom and phone
• Be comfortable learning web‑based technology and business systems
• Be willing to complete required training and professional development
• Be willing and able to obtain the appropriate state Life & Health Insurance License

Virtual Interview Process

Qualified applicants will first complete a brief career overview covering:

• Position responsibilities
• Client opportunities
• Commission‑based compensation
• Licensing requirements
• Training and mentorship
• Benefits and incentives
• Career growth and leadership advancement

Candidates interested in continuing will then have the opportunity to participate in a live Zoom interview with our hiring team.

All interviews are conducted virtually.

Ready to Build More Than a Job?

If you're looking for a 100% remote career where you can help families, develop valuable professional skills, build long‑term client relationships, and create greater earning and leadership opportunities through your performance, we'd like to hear from you.

Learn Continuously. Serve With Purpose. Grow Through Performance. Build Your Future With AO.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high‑speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre‑licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self‑motivated, coachable, comfortable working independently, and interested in a performance‑based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.