Work From Home Customer Service | Entry Level

Globe Life AIL - Lisa Russel; Virginia Beach (VA); Remote; USD 40,000 - 90,000; Full time

Benefits offered by this job

100% Remote

Weekly commissions

Performance bonuses

Comprehensive training

Mentorship

Job summary

AO – American Income Division is hiring Remote Client Solutions Specialists to join a fully remote team. You will meet virtually with prospective and existing clients to explain available benefits, guide enrollment, and provide ongoing service. Training, mentorship, and leadership development are included to help you grow your career from home.

No prior insurance experience is required, and you can organize a flexible schedule while earning through weekly commissions and performance bonuses.

Qualifications

• Entry-level welcomed; training & mentorship provided.
• Remote work requires reliable internet and a computer.

Responsibilities

• Meet with clients virtually via Zoom/phone to explain benefits and enrollment options.
• Build relationships through professional, personalized service.
• Ask questions to understand client needs and concerns.
• Explain products and services clearly and accurately.
• Provide ongoing service and follow-up after enrollment.

Skills

Customer service

Job description

Work From Home Customer Service - Entry Level

Company: AO – American Income Division
Work Arrangement: 100% Remote | U.S. Residents Only
Schedule: Flexible
Experience: Entry-Level Welcome | Training & Mentorship Provided

Build a Flexible Career That Grows With You

Are you looking for a work-from-home career where you can help people, build relationships, develop professionally, and create long-term growth opportunities?

AO is seeking motivated, people-focused professionals to join our virtual team as Remote Client Solutions Specialists. In this role, you'll connect with individuals and families who are seeking information about available benefits, answer questions, explain coverage options, and help clients make informed decisions about protecting themselves and their families.

This position combines customer service, relationship building, benefits education, and consultative sales in a fully remote environment.

Whether you're beginning a new career, changing industries, or bringing previous client-facing experience, we provide the training, mentorship, and ongoing support needed to help you succeed.

No prior insurance experience is required.

• 100% Remote
• Flexible Scheduling Opportunities
• Qualified Client Opportunities
• No Traditional Cold Calling
• Weekly Commission-Based Pay
• Performance Bonuses & Renewals
• Comprehensive Training & Mentorship
• Leadership Advancement Opportunities

About AO

AO operates within the American Income Division of Globe Life and serves working families throughout North America.

For decades, American Income Life has provided supplemental life, accident, and health insurance products to working families, including members of labor unions, credit unions, associations, and their families.

Our virtual business model allows representatives to serve clients remotely while receiving ongoing training, mentorship, technology, and leadership support.

Our culture emphasizes service, integrity, accountability, professional development, and performance-based growth.

About the Role

As a Remote Client Solutions Specialist, you'll meet virtually with prospective and existing clients to understand their needs, provide information about available benefits, and guide them through the enrollment process.

Your success will depend on your ability to listen, communicate clearly, build trust, and provide an exceptional client experience.

You'll also have access to ongoing coaching and professional development designed to strengthen your customer service, communication, sales, and leadership skills.

What You’ll Do

Client Service & Relationship Building

• Meet with clients virtually through Zoom and phone appointments
• Connect with individuals and families seeking information about available benefits
• Build strong client relationships through professional, personalized service
• Ask questions to understand client needs, priorities, and concerns
• Answer questions regarding available benefits and coverage options
• Explain products and services clearly and accurately
• Provide solutions based on individual client needs
• Assist clients throughout the application and enrollment process
• Provide ongoing service and follow-up after enrollment
• Maintain accurate digital client records and documentation

Professional Development

• Participate in structured virtual onboarding and training
• Attend weekly coaching and development sessions
• Receive mentorship from experienced leaders
• Develop communication, customer service, and relationship-management skills
• Learn industry products, systems, and best practices
• Participate in leadership development opportunities
• Collaborate with a supportive virtual team

Qualified Client Opportunities

No Traditional Cold Calling

Representatives work with qualified client opportunities and individuals who have requested information regarding available benefits.

This allows you to focus on what matters most:

• Understanding client needs
• Building relationships
• Educating families
• Explaining available solutions
• Assisting with enrollment
• Providing exceptional follow-up and service

Compensation & Earning Opportunities

Weekly Performance-Based Compensation

This is a commission-based independent contractor opportunity, rather than an hourly or salaried customer service position.

Compensation opportunities may include:

• Weekly commission payments
• Performance-based bonuses
• Renewal and residual income opportunities
• Leadership incentives
• Recognition programs
• Additional performance rewards

There is no fixed earnings cap on commission-based production. Actual earnings vary based on individual activity, sales results, consistency, and performance.

What You’ll Gain

100% Remote Work

Build your career from home while serving clients virtually.

• Work remotely within the United States
• No daily commute
• Virtual client appointments
• Online team collaboration
• Modern digital systems and technology

Flexible Scheduling

Organize your workday around your professional and personal priorities while maintaining the consistency and availability necessary to serve clients and achieve performance goals.

Comprehensive Training & Mentorship

No previous insurance experience is necessary.

Training and professional development may include:

• Structured onboarding
• Product and benefits education
• Client service training
• Consultative sales development
• Virtual appointment preparation
• Enrollment systems and procedures
• Weekly coaching
• One-on-one mentorship
• Leadership development

Career Advancement

Representatives demonstrating strong performance and leadership potential may pursue opportunities in:

• Team leadership
• Coaching and mentorship
• Training and development
• Client relationship management
• Business development
• Management
• Senior leadership

Advancement is based on performance, consistency, initiative, and professional development—not simply tenure.

Benefits, Recognition & Resources

Qualifying representatives may be eligible for:

• Company-supported life insurance
• Medical reimbursement program
• Renewal income opportunities
• Leadership development programs
• Professional coaching and mentorship
• Company-sponsored incentive travel
• Leadership conferences and recognition events
• Performance-based awards and incentives
• Virtual business systems and technology

Eligibility and qualification requirements apply.

Who We're Looking For

Successful candidates typically demonstrate:

• Excellent verbal and written communication skills
• Strong active listening abilities
• Customer-focused and service-oriented mindset
• Relationship-building skills
• Positive and professional demeanor
• Self-motivation and personal accountability
• Strong problem-solving abilities
• Organization and attention to detail
• Goal-oriented mindset
• Ability to work independently from home
• Comfort using virtual communication technology
• Coachability and willingness to learn
• Professionalism and integrity
• Commitment to continuous improvement

Experience That Transfers Well

Previous insurance experience is not required.

Experience in any of the following areas may be beneficial:

• Customer Service
• Client Relations
• Sales
• Retail
• Hospitality
• Healthcare
• Banking or Financial Services
• Education
• Administrative Support
• Call Center Operations
• Account Management
• Recruiting
• Leadership or Management

We welcome motivated professionals from a wide variety of backgrounds.

Licensing & Minimum Requirements

Applicants must:

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace
• Be comfortable communicating with clients through Zoom and phone
• Be willing to participate in training and professional development
• Be willing and able to obtain the appropriate state Life & Health Insurance License

Because this position involves insurance products, representatives must become appropriately licensed before performing activities that require an insurance license.

Licensing guidance and support are provided.

Interview Process

Qualified applicants will complete a brief career overview before scheduling a live virtual interview with our hiring team.

All interviews are conducted through Zoom, providing a convenient and accessible hiring experience.

Work From Home. Build Relationships. Help Families. Grow Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.