Work From Home Service Agent | Full Training Provided

AIL; Birmingham (AL); Remote; USD 40,000 - 75,000; Full time

Benefits offered by this job

100% Remote

Weekly commission pay

Performance bonuses

Comprehensive training & mentorship

Flexible schedule

Job summary

Globe Life AO in the United States is seeking motivated individuals to join our growing virtual team as Remote Insurance Representatives – Customer Service & Sales. This 100% work-from-home role connects with working families, educating them on life, accident, and supplemental health coverage.

No prior insurance experience is required. We provide structured training, licensing guidance, and ongoing professional development.

Qualifications

• Be at least 18 years old and legally eligible to work in the United States.
• Physically located within the United States with reliable internet and a quiet workspace.
• Be able to conduct virtual appointments via Zoom and other channels.
• Be willing to obtain the required Life & Health Insurance License per state.

Responsibilities

• Meet with clients virtually through Zoom and phone appointments.
• Identify client needs and financial protection goals and explain insurance options.
• Recommend personalized coverage solutions and guide clients through applications.
• Maintain accurate records and provide professional customer service before, during, and after enrollment.
• Build and maintain long-term client relationships and participate in ongoing coaching.

Skills

Customer Service

Sales

Client Services

Call Centers

Retail

Hospitality

Healthcare

Banking or Financial Services

Education

Military

Administrative Support

Business Development

Job description

Work From Home Service Agent - Full Training Provided

Company: Globe Life AO
Location: 100% Remote – United States
Job Type: Full-Time | Flexible Schedule
Compensation: Commission-Based | Weekly Pay | Performance Bonuses

Build a Meaningful Career While Helping Working Families

Looking for awork-from-home careerwhere you can help people, build lasting relationships, and create long-term professional and financial growth?

Globe Life AO is seeking motivated, service-oriented individuals to join our growing virtual team as Remote Insurance Representatives – Customer Service & Sales.

In this role, you’ll connect with working families, union members, veterans, associations, and their families through scheduled virtual appointments. You’ll help clients understand available life, accident, and supplemental health insurance benefits, answer questions, recommend appropriate coverage options, and provide ongoing customer service.

No previous insurance experience is required. We provide structured training, mentorship, licensing guidance, and ongoing professional development.

100% Work From Home
Qualified Client Opportunities Provided
No Lead Purchasing Required
Weekly Commission Pay + Performance Bonuses
Comprehensive Training & Mentorship
Flexible Schedule
Leadership Advancement Based on Performance

What You’ll Do

As a Remote Insurance Representative, you’ll combine customer service, relationship management, benefits education, and consultative sales.

Key Responsibilities

• Meet with clients virtually through Zoom and phone appointments
• Connect with individuals who have requested information about available benefits
• Identify each client’s needs, priorities, and financial protection goals
• Explain life, accident, and supplemental health insurance options clearly
• Recommend personalized coverage solutions based on client needs
• Guide clients through applications and enrollment
• Review existing coverage and assist with applicable policy or beneficiary updates
• Provide professional customer service before, during, and after enrollment
• Build and maintain long-term client relationships
• Maintain accurate client documentation and follow‑up records
• Follow company procedures and applicable state insurance requirements
• Participate in ongoing coaching, training, and professional development

Why Join Globe Life AO?

100% Remote

Work from home while serving clients through virtual appointments. No daily commute or traditional office environment.

Flexible Schedule

Build a schedule around client appointments, training, and performance goals while enjoying the flexibility of a remote career.

Qualified Client Opportunities

Focus your time on helping individuals and families interested in learning more about available benefits.

No lead purchasing is required.

Weekly Performance-Based Compensation

This is acommission-based opportunity, not an hourly or salaried position.

Compensation opportunities include:

• Weekly commission payments
• Performance-based bonuses
• Renewal and residual income opportunities
• Leadership incentives
• Additional performance recognition

Earnings are based on individual production and performance and are not guaranteed.

Comprehensive Training & Mentorship

New to insurance? That’s okay.

We provide:

• Structured virtual onboarding
• Product and benefits education
• Insurance licensing guidance
• Customer service training
• Consultative sales development
• One‑on‑one mentorship
• Weekly coaching
• Leadership development
• Ongoing professional education

Career & Leadership Growth

AO promotes from within and provides opportunities for representatives interested in developing into leadership and management.

Advancement is based onperformance, consistency, initiative, and leadership development—not seniority alone.

Benefits & Professional Support

Qualifying representatives may have access to:

• Medical insurance reimbursement program
• Company-supported life insurance
• Residual and renewal income opportunities
• OPEIU Local 277 representation, where applicable
• Leadership development programs
• Professional conferences and recognition events
• Company-sponsored incentive travel for qualifying performers

Eligibility and qualification requirements may apply.

What We’re Looking For

We’re looking for individuals who demonstrate:

• Strong verbal and written communication skills
• Excellent customer service and relationship‑building abilities
• Professionalism, integrity, and reliability
• Self‑motivation and personal accountability
• Strong organization and time‑management skills
• Goal‑oriented and solution‑focused thinking
• Confidence communicating with clients virtually
• Ability to work independently from home
• Coachability and willingness to learn
• Commitment to professional growth

Experience That Transfers Well

Previous experience in the following areas can be helpful but isnot required:

• Customer Service
• Sales
• Client Services
• Call Centers
• Retail
• Hospitality
• Healthcare
• Banking or Financial Services
• Education
• Military
• Administrative Support
• Business Development

We provide comprehensive training for motivated candidates from a variety of professional backgrounds.

Minimum Requirements

Applicants must:

• Be at least18 years old
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have a computer or laptop with webcam and microphone capability
• Maintain reliable high-speed internet
• Have a quiet, professional workspace
• Be comfortable conducting virtual appointments through Zoom
• Be willing and able to obtain the requiredstate Life & Health Insurance License

Licensing guidance and support are provided.

About Globe Life AO

For more than70 years, AO has served working families by providing supplemental insurance benefits and personalized client service.

As part of theGlobe Lifefamily of companies, our organization is built aroundservice, integrity, mentorship, professional development, and long‑term client relationships.

Our Mission

Protect Every Child. Serve All Working People.

Virtual Interview Process

Qualified applicants will first complete abrief career overviewcovering the position, compensation structure, licensing requirements, training, and advancement opportunities.

Candidates interested in moving forward will then have the opportunity to complete avirtual Zoom interviewwith our hiring team.

Work From Home. Help Families. Build Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance‑driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

Be at least 18 years of age and legally eligible to work in the United States
Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
Complete required training and participate in virtual meetings
Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
Complete applicable pre‑licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self‑motivated, coachable, comfortable working independently, and interested in a performance‑based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.