Virtual Banking Call Center Agent – No Nights/Sundays

Heritage Federal Credit Union, LLC; Indiana, United States, Northern America, Americas; Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

No nights or Sundays

Premium pay on Saturdays

Job summary

Heritage Federal Credit Union, recognized for workplace excellence, seeks a Call Center Agent to assist members via phone, chat or video. You will relay information about products and services while resolving inquiries with care and accuracy.

This full-time position offers a daytime schedule with weekend premium pay, and focuses on delivering prompt, professional service in a friendly, member-centered environment.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of customer service experience preferred.
• Strong verbal and written communication skills.
• Accurate typing and basic computer use essential.

Responsibilities

• Promptly resolve member questions or concerns with professional solutions.
• Communicate effectively with credit union members and staff.
• Perform basic information center duties as assigned.
• Adhere to established policies and procedures in daily tasks.
• Take on related duties as needed or assigned.

Skills

High school diploma

Customer service

Excellent communication

Typing

Basic computer skills

Phone etiquette

Education

High school diploma

Job description

Heritage Federal Credit Union, recognized for workplace excellence, seeks a Call Center Agent to assist members via phone, chat or video. You will relay information about products and services while resolving inquiries with care and accuracy.

This full-time position offers a daytime schedule with weekend premium pay, and focuses on delivering prompt, professional service in a friendly, member-centered environment.