Member Experience Specialist – Virtual Banking

Heritage Federal Credit Union; Newburgh (IN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

No nights or Sundays

Premium pay on Saturdays

Job summary

Heritage Federal Credit Union is seeking an Account Manager to join our team and help members in our Virtual Banking Center. You will handle inquiries by phone, chat, or video call and process transactions following established procedures, while informing members about our products and services.

We offer a schedule free from nights and Sundays with premium pay for Saturdays. Starting pay is $18.01 per hour for full-time employment, with opportunities to grow within a dynamic, member‑focused

Qualifications

• High school graduate or equivalent.
• 1-3 years of customer service experience or related field is preferred.
• Excellent communication skills, oral and written.
• Accurate typing skills with attention to detail.
• Proficient with basic computer applications.

Responsibilities

• Promptly resolve members' questions or concerns with professional solutions.
• Communicate effectively with members and staff.
• Perform basic information center functions.
• Adhere to established policies and procedures.
• Support other duties as assigned.

Skills

Customer Service

Communication

Typing

Computer Skills

Phone Etiquette

Education

High school diploma

Job description

Heritage Federal Credit Union is seeking an Account Manager to join our team and help members in our Virtual Banking Center. You will handle inquiries by phone, chat, or video call and process transactions following established procedures, while informing members about our products and services.

We offer a schedule free from nights and Sundays with premium pay for Saturdays. Starting pay is $18.01 per hour for full-time employment, with opportunities to grow within a dynamic, member‑focused