Virtual Banking Member Support Specialist

Heritage Federal Credit Union, LLC; Indiana, United States, Northern America, Americas; Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

No nights or Sundays

Premium pay for Saturdays

Job summary

Heritage Federal Credit Union is seeking an Account Manager to deliver prompt and professional service to members via phone, chat, or video call from our Virtual Banking Center. You’ll guide inquiries, facilitate transactions, and share information about our products and services.

Starting pay is $18.01/hour with a schedule free from nights and Sundays and premium pay for Saturdays. This role offers full-time employment and opportunities to contribute to our community-focused financial

Qualifications

• High school graduate or equivalent.
• 1–3 years of customer service or related experience.
• Excellent communication skills, oral and written.
• Accurate typing skills.
• Ability to work basic computer functions and applications.
• Professional phone etiquette.

Responsibilities

• Promptly resolving members' questions or concerns with professional solutions.
• Effectively communicate with credit union members and personnel.
• Performs basic assigned Information center functions associated with position.
• Accurately perform duties with established policies and procedures.
• Responsible for other related duties as required or assigned.

Skills

Excellent communication

Typing skills

Phone etiquette

Education

High school diploma or equivalent

Job description

Heritage Federal Credit Union is seeking an Account Manager to deliver prompt and professional service to members via phone, chat, or video call from our Virtual Banking Center. You’ll guide inquiries, facilitate transactions, and share information about our products and services.

Starting pay is $18.01/hour with a schedule free from nights and Sundays and premium pay for Saturdays. This role offers full-time employment and opportunities to contribute to our community-focused financial