Member Experience Call Center Specialist

Heritage Federal Credit Union; Newburgh (IN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

No nights or Sundays

Premium pay for Saturdays

Job summary

Heritage Federal Credit Union is seeking a Call Center Agent in Indiana. The role focuses on promptly resolving members' questions with professional solutions and clear communication with members and staff.

You will perform information-center functions, follow established procedures, and contribute to a positive member experience. Starting pay is $18.01 per hour with a full-time schedule, including premium pay for Saturdays and no night or Sunday shifts.

Qualifications

• High school graduate or equivalent.
• 1–3 years of customer service experience.
• Excellent communication skills, oral and written.
• Accurate typing skills.
• Ability to work basic computer functions.
• Professional phone etiquette.

Responsibilities

• Promptly resolve members' questions or concerns with professional solutions.
• Effectively communicate with credit union members and personnel.
• Perform basic assigned Information center functions.
• Adhere to established policies and procedures.
• Handle other related duties as required or assigned.

Skills

Customer service experience

Excellent communication

Typing skills

Phone etiquette

Computer literacy

Education

High school diploma or equivalent

Job description

Heritage Federal Credit Union is seeking a Call Center Agent in Indiana. The role focuses on promptly resolving members' questions with professional solutions and clear communication with members and staff.

You will perform information-center functions, follow established procedures, and contribute to a positive member experience. Starting pay is $18.01 per hour with a full-time schedule, including premium pay for Saturdays and no night or Sunday shifts.