Part-Time Virtual Banking Support Specialist

Heritage Federal Credit Union, LLC; Newburgh (IN); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

No night shifts

Saturday premium pay

Job summary

Heritage Federal Credit Union in Indiana is seeking a part-time Call Center Agent to help members through phone, chat, or video calls, delivering prompt and professional service while guiding them through Heritage’s products and services.

The role emphasizes accurate communication, basic computer tasks, and adherence to established procedures, with a schedule free from nights and Sundays and premium pay on Saturdays. Starting pay is $18.01/hour.

Qualifications

• High school graduate or equivalent.
• One to three years of previous or similar experience in customer service or related field.
• Excellent communication skills, oral and written.
• Accurate and efficient typing skills.
• Ability to work basic computer functions and applications.
• Professional phone etiquette skills

Responsibilities

• Promptly resolving members' questions or concerns with professional solutions.
• Effectively communicate with credit union members and personnel.
• Performs basic assigned Information center functions associated with position.
• Accurately perform duties with established policies and procedures.
• Responsible for other related duties as required or assigned.

Skills

Communication skills

Typing skills

Phone etiquette

Computer literacy

Education

High school diploma

Job description

Heritage Federal Credit Union in Indiana is seeking a part-time Call Center Agent to help members through phone, chat, or video calls, delivering prompt and professional service while guiding them through Heritage’s products and services.

The role emphasizes accurate communication, basic computer tasks, and adherence to established procedures, with a schedule free from nights and Sundays and premium pay on Saturdays. Starting pay is $18.01/hour.