Member Support Specialist - Financial Services

Heritage-Federal-Credit-Union

City of Newburgh (NY)

On-site

USD 20,000 - 29,000

Full time

14 days+

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Benefits offered by this job

Premium pay on Saturdays

Schedule without nights or Sundays

Job summary

Heritage Federal Credit Union, recognized by American Banker as one of the Best Credit Unions to Work For, is seeking a Call Center Agent to join our team in our Virtual Banking Center. You will assist members via phone, chat, or video call and process transactions following established procedures.

This full-time role offers a daytime schedule with no nights or Sundays, plus premium pay for Saturdays. Starting pay is $18.01 per hour, and you will engage with members to explain products and

Qualifications

High school graduate or equivalent.
One to three years of customer service or related field experience.
Excellent communication skills, oral and written.
Accurate and efficient typing skills.
Ability to work basic computer functions and applications.
Professional phone etiquette skills

Responsibilities

Promptly resolve members' questions or concerns with professional solutions.
Effectively communicate with credit union members and personnel.
Performs basic assigned Information center functions associated with position.
Accurately perform duties with established policies and procedures.
Responsible for other related duties as required or assigned.

Skills

Communication skills

Typing skills

Computer literacy

Phone etiquette

Education

High school diploma or equivalent

Job description

This full-time role offers a daytime schedule with no nights or Sundays, plus premium pay for Saturdays. Starting pay is $18.01 per hour, and you will engage with members to explain products and

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