Call Center Agent

Talentify; Newburgh (IN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Premium Saturday Pay

No Nights or Sundays

Job summary

Heritage Federal Credit Union is seeking a Call Center Agent to assist members via phone, chat, or video, processing transactions per procedures and informing members about products and services.

Enjoy a schedule free from nights and Sundays, with premium pay for Saturdays. Starting pay is $18.01 per hour for this full-time role, in a community-focused environment.

Qualifications

• High school diploma or equivalent.
• 1–3 years of customer service or related experience.
• Excellent oral and written communication.
• Accurate typing skills.
• Ability to use basic computer applications.
• Professional phone etiquette.

Responsibilities

• Answer member questions with professional solutions.
• Communicate effectively with credit union members and staff.
• Perform basic information center duties as assigned.
• Adhere to established policies and procedures.
• Handle related tasks as needed.

Skills

Customer service

Communication

Typing

Computer basics

Phone etiquette

Education

High school diploma or equivalent

Job description

Job Type

Full-time

Description

Heritage Federal Credit Union, recognized by American Banker as one of the Best Credit Unions to Work For , is growing thanks to our focus on helping our members and community. At Heritage, we foster a dynamic and collaborative environment where your contributions truly make a difference. We are searching for a Call Center Agent to join our amazing team! The Call Center Agent is responsible for ensuring that members who contact the Virtual Banking Center receive prompt and professional service. This position involves answering a variety of member inquiries via phone, chat, or video call and facilitating transactions in accordance with established procedures. Additionally, the Call Center Agent serves as a knowledgeable resource to inform members about Heritage's extensive range of products and services.

Enjoy a work schedule free from nights and Sundays. Plus, we offer premium pay for Saturdays!

Starting Pay: $18.01/hour

Full - Time

What you'll do

• Promptly resolving members' questions or concerns with professional solutions.
• Effectively communicate with credit union members and personnel.
• Performs basic assigned Information center functions associated with position.
• Accurately perform duties with established policies and procedures.
• Responsible for other related duties as required or assigned.

Qualifications/Experience Required

• High school graduate or equivalent.
• One to three years of previous or similar experience in customer service or related field.
• Excellent communication skills, oral and written.
• Accurate and efficient typing skills.
• Ability to work basic computer functions and applications.
• Professional phone etiquette skills

About Heritage Federal Credit Union

Heritage Federal Credit Union is a full-service financial institution with over $1 billion in assets and serves more than 65,000+ members in Gibson, Posey, Warrick, Vanderburgh, Daviess, Knox, Spencer, Pike, Perry, Crawford, Clark, Floyd, or Harrison Counties in Indiana; or Henderson, Daviess, Hopkins, Hancock, Ohio, McLean, Webster, Union, or Crittenden Counties in Kentucky; or Lawrence, Wabash, White, Gallatin or Hardin Counties in Illinois. As a nonprofit, credit unions provide low-cost financial services to their members and are mission driven. Founded in 1965, Heritage Federal is committed to improving daily lives of those we live and work with, providing members the best financial products and services, and giving back to the local communities through donations, sponsorships, and volunteerism. More information regarding Heritage Federal Credit Union can be located at heritagefederal.org.

EOE