Virtual Banking Advisor — Bilingual

Citizens Bank; Pittsburgh (Allegheny County); On-site; USD 28,000 - 39,000; Full time

Job summary

Citizens Bank is seeking a friendly Virtual Assistant to greet customers through Interactive Teller Machine, process routine transactions, and guide them toward digital banking options while upholding bank policies. The role centers on delivering a memorable customer experience in a fast-paced, team-oriented environment.

You will educate customers about online and mobile banking, assist with account services, and collaborate with branch staff to meet diverse financial needs.

Qualifications

• High School degree or GED required.
• Prior banking experience, processing teller transactions and referring products and services to customers.
• Bilingual Spanish Speaking Required.
• Strong listening and highly effective communication skills; ability to showcase these skills across video.
• Proficient in asking questions and identifying needs to enhance the customer relationship.
• Strong computer skills and comfortable using digital technology to support the delivery of business goals.
• Ability to work hours, which can include weekends, evenings, and holidays.
• Energetic, organized, detail-oriented and ability to multitask effectively.

Responsibilities

• Be the face of Citizens, be professional, friendly and helpful with every interaction.
• Effectively communicate via video and chat technology.
• Respond to a variety of incoming customers interactions with a passion to deliver high quality solutions for our customers.
• Perform routine teller transactions and maintenance requests.
• Educate customers on the convenient banking options that Citizens offers; online banking, mobile banking, ATM/ITMs, etc.
• Provide a memorable, meaningful experience to every customer.
• Maintain strong compliance with bank policies and regulatory requirements.
• Collaborate with branch teams to deepen customer relationships.

Skills

Customer service

Communication

Video interviewing

Multitasking

Digital literacy

Education

High School degree or GED

Job description

Citizens Bank is seeking a friendly Virtual Assistant to greet customers through Interactive Teller Machine, process routine transactions, and guide them toward digital banking options while upholding bank policies. The role centers on delivering a memorable customer experience in a fast-paced, team-oriented environment.

You will educate customers about online and mobile banking, assist with account services, and collaborate with branch staff to meet diverse financial needs.