Virtual Admissions Coordinators: Adolescent Mental Health & Substance Use Treatment

The Adolescent Wellness Academy; Florida; Remote; USD 27,000 - 39,000; Full time

Job summary

Adolescent Wellness Academy (AWA) is hiring several Virtual Admissions Coordinators to support its teen mental health programs. Fully remote, with full-time hours, the coordinators are the first voice on the healing path, handling inquiries and guiding families toward PHP and IOP participation.

You will answer calls, screen for fit, verify insurance, coordinate assessments and intake dates, and maintain HIPAA-compliant records in our CRM and EMR.

Qualifications

• Admissions or intake experience in behavioral health or substance use treatment (required).
• Remote work experience (required): you manage your own pipeline without daily direction.
• Warm, confident phone presence and strong follow-through.

Responsibilities

• Answer inbound calls, inquiries, and referrals from clients, families, and providers.
• Screen for fit and explain PHP and IOP in plain, caring language.
• Verify insurance and coordinate assessments, intake dates, and paperwork.
• Follow up consistently until every caller is scheduled or referred elsewhere.
• Track every lead in our CRM and EMR, accurately and HIPAA-compliant.

Skills

Phone screening

CRM data entry

Remote work experience

Strong communication

HIPAA compliance

Tools

CRM

EMR

Job description

At Adolescent Wellness Academy (AWA), we think teenagers are pretty amazing people. We see through the drama, the fears, and the “attitude” to the pain they’re experiencing—and to their hopes for the future. Our mission is to provide teens who are struggling with mental health or substance use issues with a place where they feel safe, understood, and cared about.

Joining AWA means becoming part of a compassionate, enthusiastic team where therapists, admissions reps, and support staff work hand-in-hand to guide parents and teens through crises, breakthroughs, and life-changing milestones. If you’d like to join us, we would love to hear from you. Adolescent Wellness Academy offers full-time, part-time, and per-diem employment with both remote and location-specific opportunities available.

Virtual Admissions Coordinators: Adolescent Mental Health & Substance Use Treatment

Virtual Admissions Coordinators: Adolescent Mental Health & Substance Use Treatment

Fully Remote | Full-Time | $24/hr | Monday to Friday

Now hiring multiple coordinators! Be the first voice someone hears on their path to healing.

We’re growing and hiring several Virtual Admissions Coordinators to support our two sister programs:

• Adolescent Wellness Academy (AWA): PHP and IOP mental health care for teens ages 13 to 17 and their families
• Principles Recovery Center (PRC): PHP and IOP treatment for adults with substance use disorders and co-occurring mental health conditions

Many callers reach out on one of the hardest days of their lives. You’ll meet them with compassion and guide them from that first call to a clear next step.

What You’ll Do

• Answer inbound calls, inquiries, and referrals from clients, families, and providers
• Screen for fit and explain PHP and IOP in plain, caring language
• Verify insurance and coordinate assessments, intake dates, and paperwork
• Follow up consistently until every caller is scheduled or referred elsewhere
• Track every lead in our CRM and EMR, accurately and HIPAA-compliant

What You Bring

• Admissions or intake experience in behavioral health or substance use treatment (required)
• Remote work experience (required): you manage your own pipeline without daily direction
• Warm, confident phone presence and strong follow-through