Remote Bilingual Intake Coordinator — Adolescent Health

Adolescent Wellness Academy; Florida; Remote; USD 22,000 - 30,000; Part time

Job summary

Adolescent Wellness Academy (AWA) is seeking a Bilingual Virtual Intake Coordinator to support admissions, virtual group sessions, and daily program administration for our adolescent virtual mental health program.

In this non-clinical role, you will guide families through intake, organize paperwork, schedule appointments, and provide live administrative support during virtual groups, working closely with admissions and clinical teams from a remote setting.

Qualifications

• Fluent English and Spanish demonstrated in professional settings.
• Experience in behavioral health, intake, patient services, education, or youth services.
• Comfort working with adolescents ages 13–17.
• Strong scheduling, data entry, recordkeeping, documentation, and follow-through.
• Proficiency with Zoom and virtual meeting tools.
• Calm, approachable communication style with non-clinical boundaries.
• Ability to work independently while supporting a remote team.

Responsibilities

• Guide English- and Spanish-speaking families through intake paperwork, forms, scheduling, and program updates.
• Schedule admissions, psychiatric, and IEP appointments; inform families and staff of next steps.
• Support Zoom sessions, monitor chat, assist transitions between activities, troubleshoot access issues.
• Maintain attendance, census, intake documents, schedules, and other program records.
• Respond to administrative questions and share reminders across caregivers, admissions, and clinical teams.
• Complete same-day administrative documentation and follow-up checks as per procedures.
• Promptly notify clinical staff of safety concerns or changes in client behavior.

Skills

Fluent English

Fluent Spanish

Scheduling

Data entry

Documentation

Zoom/Virtual platforms

Independent work

Communication

Tools

Zoom

Job description

Adolescent Wellness Academy (AWA) is seeking a Bilingual Virtual Intake Coordinator to support admissions, virtual group sessions, and daily program administration for our adolescent virtual mental health program.

In this non-clinical role, you will guide families through intake, organize paperwork, schedule appointments, and provide live administrative support during virtual groups, working closely with admissions and clinical teams from a remote setting.