Bilingual Virtual Intake Coordinator – Adolescent Mental Health (Fully Remote)

Adolescent Wellness Academy; United States; Remote; USD 42,000 - 60,000; Full time

Job summary

Adolescent Wellness Academy is hiring a Bilingual Virtual Intake Coordinator to support admissions, virtual group sessions, and daily program administration for our adolescent virtual mental health program.

This non-clinical role works closely with admissions and clinical teams to keep care organized, accessible, and welcoming. You’ll guide English- and Spanish-speaking families through intake paperwork, scheduling, and program updates, while assisting with Zoom sessions and tech support.

Qualifications

• Fluent in English and Spanish with clear communication.
• Experience in behavioral health or intake/administration.
• Strong scheduling, data entry, and use of Zoom and digital tools.

Responsibilities

• Guide English- and Spanish-speaking families through intake paperwork, scheduling, and program updates.
• Support Zoom sessions, monitor chat, and troubleshoot access, audio, and video issues.
• Maintain accurate attendance, census, intake documents, and escalate safety concerns to clinical staff.

Skills

Bilingual English/Spanish

Scheduling

Communication

Tools

Zoom

Job description

• AWA is hiring a Bilingual Virtual Intake Coordinator to support admissions, virtual group sessions, and daily program administration for our adolescent virtual mental health program.
• This non-clinical role works closely with admissions and clinical teams to keep care organized, accessible, and welcoming.

What You’ll Do:

• Guide English- and Spanish-speaking families through intake paperwork, scheduling, and program updates.
• Support Zoom sessions, monitor chat, and troubleshoot access, audio, and video issues.
• Maintain accurate attendance, census, intake documents, and escalate safety concerns to clinical staff.

What We’re Looking For:

• Fluent English and Spanish with clear communication with teens and caregivers in both languages.
• Experience in behavioral health, mental health administration, intake, patient services, education, or youth services.
• Strong scheduling, data entry, recordkeeping, and confidence using Zoom and digital tools.

Why AWA:

• AWA provides PHP and IOP mental health services for adolescents.
• You’ll help teens and families feel supported from first intake through daily virtual program experience.

Adolescent Wellness Academy

Adolescent Wellness Academy provides mental health services for adolescents through Partial Hospitalization and Intensive Outpatient programs in a virtual format. They support teens and families with organized, accessible care, working closely with admissions and clinical teams.