Virtual Intake Coordinator - Adolescent PHP/IOP

Adolescent Wellness Academy; Florida; Remote; USD 22,000 - 30,000; Part time

Job summary

Adolescent Wellness Academy (AWA) is seeking a Bilingual Virtual Intake Coordinator to support admissions, virtual group sessions, and daily program administration for our adolescent virtual mental health program.

In this non-clinical role, you will guide families through intake, organize paperwork, schedule appointments, and provide live administrative support during virtual groups, working closely with admissions and clinical teams from a remote setting.

Qualifications

• Fluent English and Spanish demonstrated in professional settings.
• Experience in behavioral health, intake, patient services, education, or youth services.
• Comfort working with adolescents ages 13–17.
• Strong scheduling, data entry, recordkeeping, documentation, and follow-through.
• Proficiency with Zoom and virtual meeting tools.
• Calm, approachable communication style with non-clinical boundaries.
• Ability to work independently while supporting a remote team.

Responsibilities

• Guide English- and Spanish-speaking families through intake paperwork, forms, scheduling, and program updates.
• Schedule admissions, psychiatric, and IEP appointments; inform families and staff of next steps.
• Support Zoom sessions, monitor chat, assist transitions between activities, troubleshoot access issues.
• Maintain attendance, census, intake documents, schedules, and other program records.
• Respond to administrative questions and share reminders across caregivers, admissions, and clinical teams.
• Complete same-day administrative documentation and follow-up checks as per procedures.
• Promptly notify clinical staff of safety concerns or changes in client behavior.

Skills

Fluent English

Fluent Spanish

Scheduling

Data entry

Documentation

Zoom/Virtual platforms

Independent work

Communication

Tools

Zoom

Job description

Bilingual Virtual Intake Coordinator – Adolescent Mental Health

English & Spanish Required | Remote | Part-Time | $19/hour
Intake Coordination · Virtual Group Support · Behavioral Health Administration

About the Role

Adolescent Wellness Academy (AWA) is hiring a Bilingual Virtual Intake Coordinator to support admissions, virtual group sessions, and daily program administration for our adolescent virtual mental health program.

You’ll help teens ages 13–17 and their caregivers navigate intake, organize paperwork and appointments, and provide live administrative and technical support during virtual groups. This non-clinical role works closely with admissions and clinical teams to keep care organized, accessible, and welcoming.

Backgrounds that translate well: Behavioral Health Administration · Intake Coordination · Patient Coordination · Case Management Support · Medical Office Administration · Youth Services · Education

What You’ll Do

• Intake & Admissions Support: Guide English- and Spanish-speaking families through intake paperwork, required forms, scheduling, and program updates.
• Appointment Coordination: Schedule new admission appointments, psychiatric appointments, and IEP appointments; communicate next steps to families and staff.
• Virtual Group Support: Support Zoom sessions, monitor chat, help adolescents transition between activities, and troubleshoot access, audio, and video issues.
• Program Administration: Maintain accurate attendance, census, intake documents, schedules, and other program records.
• Family Communication: Respond to administrative questions, share reminders, and coordinate information across caregivers, admissions, and clinical teams.
• Documentation & Wellness Check-Ins: Complete same-day administrative documentation and assigned check-ins following program procedures.
• Safety Escalation: Promptly notify clinical staff of safety concerns, disclosures, or changes in client behavior.

What We’re Looking For

• Fluent English and Spanish, with the ability to communicate clearly with teens and caregivers in both languages.
• Experience in behavioral health, mental health administration, intake, patient services, education, youth services, or a related support role.
• Comfort working with adolescents ages 13–17 and supporting virtual group environments.
• Strong scheduling, data entry, recordkeeping, documentation, and follow-through skills.
• Confidence using Zoom, virtual meeting platforms, and digital administrative tools.
• A calm, approachable communication style and sound judgment about non-clinical boundaries and when to escape concerns.
• Ability to work independently while staying responsive and connected to a remote team.

Why AWA?

AWA provides Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP) mental health services for adolescents. You’ll help teens and families feel supported from their first intake steps through their daily experience in our virtual program.

Learn More: Adolescent Wellness Academy