Remote Admissions Specialist Adolescent Mental Health & SUD

Adolescent Wellness Academy; Florida; Remote; USD 48,000 - 52,000; Full time

Job summary

Adolescent Wellness Academy is hiring multiple Virtual Admissions Coordinators to support PHP and IOP programs for teens and families. This fully remote, full-time role involves handling inbound calls, coordinating referrals, verifying insurance, and guiding callers to next steps with compassionate, HIPAA-compliant intake processes.

You will work with our CRM/EMR systems to track leads and ensure timely follow-up, with bilingual English/Spanish preferred and a strong emphasis on warm,

Qualifications

• Admissions or intake experience in behavioral health or substance use treatment.
• Remote work experience: manage your own pipeline independently.
• Warm, confident phone presence and strong follow-through.
• Familiarity with CRM and EMR systems.
• Bilingual English and Spanish preferred.
• Kipu experience preferred.
• Insurance verification experience preferred.

Responsibilities

• Answer inbound calls, inquiries, and referrals from clients, families, and providers.
• Screen for fit and explain PHP and IOP in plain language.
• Verify insurance and coordinate assessments, intake dates, and paperwork.
• Follow up consistently until every caller is scheduled or referred elsewhere.
• Track every lead in our CRM and EMR, accurately and HIPAA-compliant.

Skills

Admissions intake

Remote work

Phone communication

Tools

CRM

EMR

Kipu

Job description

Adolescent Wellness Academy is hiring multiple Virtual Admissions Coordinators to support PHP and IOP programs for teens and families. This fully remote, full-time role involves handling inbound calls, coordinating referrals, verifying insurance, and guiding callers to next steps with compassionate, HIPAA-compliant intake processes.

You will work with our CRM/EMR systems to track leads and ensure timely follow-up, with bilingual English/Spanish preferred and a strong emphasis on warm,