Onsite Desktop Support Pro - White-Glove IT & Devices

CSI Companies; Atlanta (GA); On-site; USD 34,440 - 41,328; Full time

Job summary

An established industry player is seeking a Desktop Support Technician to provide exceptional customer service and technical support. This role involves managing customer relationships, deploying desktops and laptops, and ensuring efficient IT service delivery. The ideal candidate will have a strong background in Windows administration and technical support, with a focus on problem-solving and effective communication. Join a dynamic team that values flexibility and collaboration, where your contributions will directly impact customer satisfaction and operational success. This is an excellent opportunity for those looking to grow their career in IT.

Qualifications

• 2+ years of Support Center experience in a fast-paced environment.
• Proven ability to meet service goals consistently.
• MCP and/or Comp TIA Certifications preferred.

Responsibilities

• Manage relationships with customers and prioritize work.
• Support and deploy desktops and laptops.
• Document resolutions for team use and support ongoing projects.

Skills

Customer Service

Windows Administration

Active Directory

Technical Support

Problem Solving

Education

Bachelor's degree in Computer Science

Technical institute degree/certificate

Tools

MECM/SCCM

Intune

Office 365

Airwatch

Job description

An established industry player is seeking a Desktop Support Technician to provide exceptional customer service and technical support. This role involves managing customer relationships, deploying desktops and laptops, and ensuring efficient IT service delivery. The ideal candidate will have a strong background in Windows administration and technical support, with a focus on problem-solving and effective communication. Join a dynamic team that values flexibility and collaboration, where your contributions will directly impact customer satisfaction and operational success. This is an excellent opportunity for those looking to grow their career in IT.