VIP Desktop Support Technician - White-Glove Exec Support

iT1; San Diego (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) Plan with employer match

Onsite Fitness Center

Paid time off

Job summary

iT1 in San Diego, California, is looking for a Desktop Support Technician to deliver high-quality end-user support across the organization. This role emphasizes customer experience, particularly for VIP and executive users, ensuring minimal disruption to operations.

The ideal candidate should have 2-5 years of experience, strong troubleshooting skills, and proficiency in Windows environments. Benefits include medical coverage, paid time off, and a 401(k) plan with employer match.

Qualifications

• Minimum 2 years experience in desktop or end-user support.
• Experience supporting Windows-based environments.
• Hands-on hardware troubleshooting experience required.

Responsibilities

• Provide professional and courteous technical support.
• Deliver white-glove support to executive leadership.
• Set up and troubleshoot conference room technology.
• Diagnose issues related to Windows and network connectivity.
• Support device lifecycle activities and maintain documentation.

Skills

Customer service

Technical troubleshooting

Windows operating systems

Communication skills

Tools

ServiceNow

Intune

MECM/SCCM

Job description

iT1 in San Diego, California, is looking for a Desktop Support Technician to deliver high-quality end-user support across the organization. This role emphasizes customer experience, particularly for VIP and executive users, ensuring minimal disruption to operations.

The ideal candidate should have 2-5 years of experience, strong troubleshooting skills, and proficiency in Windows environments. Benefits include medical coverage, paid time off, and a 401(k) plan with employer match.