VIP Desktop Support Technician – Windows & Mac

CyberData Technologies, Inc.; Bethesda (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

CyberData Technologies, Inc. in Bethesda, MD is seeking a Junior Desktop Support Technician to provide comprehensive IT support for Windows and Mac environments.

You will handle incidents, requests, and VIP user support, while coordinating hardware installations and maintaining thorough documentation. The role emphasizes strong customer service, problem-solving, and the ability to manage multiple tasks within ITIL-aligned processes.

Qualifications

• A minimum of 3 years of desktop support for Windows and Mac environments.
• Experience with hardware installations, site surveys, and post-installation maintenance.
• Familiarity with ITIL processes: Incident Management, Request Fulfillment, and Problem Management.
• Proficiency in creating and maintaining technical documentation and knowledge bases.

Responsibilities

• Provide on-site and remote desktop support for Windows and Mac users.
• Receive, log, and manage user-reported incidents and service requests.
• Coordinate hardware installations, surveys, and post-installation tasks.
• Prepare installation reports and maintain project schedules.
• Deliver VIP support for approximately 20 users with high service standards.
• Develop and maintain a Knowledge Base to improve resolutions and efficiency.

Skills

Windows support

Mac support

VIP support

Documentation

Customer service

Time management

Education

Bachelor's degree in IT or related field

Tools

ITIL Framework

CompTIA A+

Microsoft Modern Desktop Administrator

Job description

CyberData Technologies, Inc. in Bethesda, MD is seeking a Junior Desktop Support Technician to provide comprehensive IT support for Windows and Mac environments.

You will handle incidents, requests, and VIP user support, while coordinating hardware installations and maintaining thorough documentation. The role emphasizes strong customer service, problem-solving, and the ability to manage multiple tasks within ITIL-aligned processes.