VIP Field Desktop Support Tech - White-Glove

OSI Digital, Inc.; California; On-site; USD 70,000 - 90,000; Full time

Job summary

OSI Digital is seeking a Field Desktop Support Tech for white-glove support in California. This role requires exceptional technical expertise to maintain productivity for VIP users.

Responsibilities include providing on-site and remote support for hardware and software issues, managing A/V setups for executive meetings, and collaborating with IT teams for complex challenges. Candidates should have at least 3 years of IT support experience in high-pressure environments.

Qualifications

• 3+ years of experience in IT support, especially in VIP or executive service.
• Strong organizational skills and detail-oriented approach.
• Ability to work under pressure in fast-paced environments.

Responsibilities

• Provide white-glove technical support to VIP users.
• Diagnose hardware and software issues across platforms.
• Ensure security protocols are followed at all times.

Skills

Troubleshooting across Windows, macOS, iOS, Android, and Microsoft 365

Networking basics and endpoint security

Customer service and communication

Workstation Engineering and server maintenance

Remote access tools (VPN, RDP)

Tools

ServiceNow

Jira

PowerShell scripting

Intune

Zoom

Microsoft Teams

Job description

Job Title: Field Desktop Support Tech- White Glove Support

Location: Orange County, CA- Irvine or Fountain Valley, CA

Role: FT

Shift Timings: 6 AM- 3 PM or 12 noon- 8 PM PT

Position Summary

We are seeking a highly skilled and detail-oriented VIP/White-Glove IT Support Technician to provide elite, responsive, and discreet technical support to executives, high-profile users, and mission-critical staff. This role requires exceptional troubleshooting skills, fast response times, and a proactive approach to ensuring uptime and productivity for our most critical end users.

As a key member of our support team, you will work closely with senior leadership and must exhibit technical excellence, professionalism, and a service-first attitude at all times.

Key Responsibilities

• Provide white-glove, concierge-level technical support to VIP users, including C-suite executives and high-priority personnel
• Diagnose, troubleshoot, and resolve hardware, software, networking, and peripheral issues across Windows, macOS, and mobile platforms
• Deliver on-site and remote support with urgency and discretion, ensuring minimal disruption to executive workflows
• Maintain and configure laptops, desktops, smartphones, tablets, and collaboration tools (Zoom, Teams, etc.) to ensure seamless operation
• Strong experience in Workstation Engineering (experience with PowerShell scripting, SCCM/MECM, Intune, remote deployment, server maintenance), AD, Networking/Security
• Manage executive A/V setup and live support for meetings, presentations, and boardroom technology
• Collaborate with other IT teams to escalate and resolve complex issues quickly
• Ensure security protocols and company policies are followed at all times
• Keep accurate and timely records of incidents, actions, and resolutions using ticketing systems (e.g., ServiceNow, Jira)
• Build and maintain strong working relationships with stakeholders through clear communication and technical confidence
  
  

Required Qualifications

• 3+ years of experience in IT support, with a focus on VIP, executive, or white-glove service environments
• Proven track record of fast, effective troubleshooting across Windows, macOS, iOS, Android, and Microsoft 365
• Strong understanding of networking basics, remote access tools (VPN, RDP), and endpoint security
• Experience with collaboration and productivity tools such as Microsoft Teams, Zoom, Slack, and Google Workspace
• High attention to detail, strong organizational skills, and the ability to work under pressure
• Excellent verbal and written communication skills
• Ability to prioritize and respond swiftly to high-impact issues
• Comfortable working in high-demand, fast-paced environments with discretion and professionalism
• Bilingual Korean is a plus
  
  

Preferred Qualifications

• Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, Apple ACSP, or ITIL Foundation
• Experience in enterprise or financial services environments
• Familiarity with endpoint management tools like Intune, Jamf, or SCCM
  
  

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