VIP Live Events Support Specialist (Hybrid)

MaziCTools; United States; Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus incentives

Annual equity grant

Hybrid work model

Job summary

Vivid Seats is seeking a Customer Service Representative to engage with VIP customers via phone, chat, and email. You will resolve high-level inquiries, maintain order notes, and uphold company policies while delivering compassionate, efficient support.

The role offers a hybrid schedule (3 days in-office, 2 at home) and a base salary of $40,000 with overtime eligibility plus bi-annual bonuses and equity grants. You will work to reduce customer anxiety and enhance fan experiences.

Qualifications

• Work experience in customer service in retail or service-related industry.
• Typing speed of 50+ WPM and basic PC/web proficiency.
• Excellent empathy, confidence and patience.
• Strong written communication and grammar accuracy.
• Capable of multitasking in a fast-paced environment.
• Self-reliant with ability to work with minimal supervision.

Responsibilities

• Maintain excellent customer experience with tone, empathy, confidence, and attention to detail.
• Develop and present solutions to fan issues efficiently and effectively.
• Update internal order notes appropriately and ensure proper procedures are followed during all fan and seller interactions.
• Maintain thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc.
• Utilize empathy and professionalism in every interaction to deliver a best-in-class customer experience.

Skills

Customer service

Empathy

Patience

Written communication

Multitasking

Self-reliant

Research skills

50+ WPM typing

Flexibility

Job description

Vivid Seats is seeking a Customer Service Representative to engage with VIP customers via phone, chat, and email. You will resolve high-level inquiries, maintain order notes, and uphold company policies while delivering compassionate, efficient support.

The role offers a hybrid schedule (3 days in-office, 2 at home) and a base salary of $40,000 with overtime eligibility plus bi-annual bonuses and equity grants. You will work to reduce customer anxiety and enhance fan experiences.