VIP Spa Concierge & Guest Experience Specialist

Yaamava Resort & Casino at San Manuel; Highland (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Yaamava Resort & Casino at San Manuel is seeking a Spa Concierge Specialist to deliver exceptional guest service. The role involves direct interaction with guests for bookings and managing VIP arrivals while ensuring operational excellence in a fast-paced environment.

Applicants should have a minimum of three years’ experience in guest services, strong communication skills, and proficiency in Microsoft Office. The position requires a flexible schedule, including weekends and holidays. Join us at our resort in Highland, California to create memorable experiences.

Qualifications

• Minimum of three years’ experience in guest services, preferably in spa or retail.
• Excellent listening skills and ability to provide tailored service.
• Ability to exercise discretion with confidential information.

Responsibilities

• Initiate contact with guests to ensure excellent service.
• Manage VIP arrivals and maintain guest database.
• Process transactions and handle multiple payment types.
• Support spa concierge and retail teams to achieve targets.
• Ensure cleanliness and safety of spa facilities.

Skills

Guest services experience

Outstanding communication skills

Proficiency in Microsoft Office

Interpersonal skills

Ability to multi-task

Education

High School Diploma or GED

Job description

Yaamava Resort & Casino at San Manuel is seeking a Spa Concierge Specialist to deliver exceptional guest service. The role involves direct interaction with guests for bookings and managing VIP arrivals while ensuring operational excellence in a fast-paced environment.

Applicants should have a minimum of three years’ experience in guest services, strong communication skills, and proficiency in Microsoft Office. The position requires a flexible schedule, including weekends and holidays. Join us at our resort in Highland, California to create memorable experiences.