VIP Club Concierge & Guest Services Specialist

Yaamava Resort & Casino at San Manuel; Highland (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Yaamava Resort & Casino at San Manuel is seeking a Player’s Club Ambassador to enhance club membership practices and provide exceptional guest services. This role supports various departments through VIP engagement while ensuring compliance with all policies and procedures.

Ideal candidates should have at least 3 years of customer service experience, with a preference for casino-related backgrounds. Strong communication skills and proficiency in Microsoft Office are essential. The ambassador will assist guests, promote club membership, and help in administrative tasks.

Qualifications

• Minimum of three (3) years of experience in customer service.
• Minimum of one (1) year of casino experience preferred.
• Intermediate proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Responsibilities

• Promoting the use of the Club Serrano card to guests.
• Training team members on department practices.
• Assisting with guest-related administrative tasks.

Skills

Customer service

Communication skills

Microsoft Office Suite

Multi-tasking

Education

High School diploma or GED

Job description

Yaamava Resort & Casino at San Manuel is seeking a Player’s Club Ambassador to enhance club membership practices and provide exceptional guest services. This role supports various departments through VIP engagement while ensuring compliance with all policies and procedures.

Ideal candidates should have at least 3 years of customer service experience, with a preference for casino-related backgrounds. Strong communication skills and proficiency in Microsoft Office are essential. The ambassador will assist guests, promote club membership, and help in administrative tasks.