Front Desk Guest Experience Specialist

Yaamava Resort & Casino at San Manuel; Highland (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Yaamava Resort & Casino at San Manuel is seeking a Front Desk Associate to oversee front desk operations and provide exceptional customer service. You will assist guests during their stay, ensuring a seamless experience while following industry standards.

The ideal candidate has a High School Diploma and three years of customer service experience, preferably in a hotel setting. Strong communication and multitasking skills are essential to thrive in this dynamic environment.

Qualifications

• Three years of customer service experience required.
• Experience in an upscale hotel is preferred.

Responsibilities

• Administers front desk operations to deliver best-in-class customer service.
• Assists guests with inquiries and service needs during their stay.
• Maintains records for guest accounts and ensures high service standards.

Skills

Multitasking skills

Effective communication

Organizational skills

Customer service orientation

Education

High School Diploma or GED

Job description

Yaamava Resort & Casino at San Manuel is seeking a Front Desk Associate to oversee front desk operations and provide exceptional customer service. You will assist guests during their stay, ensuring a seamless experience while following industry standards.

The ideal candidate has a High School Diploma and three years of customer service experience, preferably in a hotel setting. Strong communication and multitasking skills are essential to thrive in this dynamic environment.