VIP Concierge & Guest Experience Specialist

Yaamava Resort & Casino at San Manuel; Highland (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Yaamava Resort & Casino at San Manuel is seeking a VIP Services Representative to assist with administrative duties and coordination of VIP service functions, including hotel and event reservations. The role emphasizes building guest loyalty and delivering superior service under department standards and policies.

The position requires effective communication, high-volume guest interactions, and the ability to manage reservations and guest information with accuracy in a casino setting.

Qualifications

• Strong guest service experience with a focus on loyalty and guest relations.
• Excellent communication skills, both written and verbal.
• Ability to multi-task in a fast-paced environment in a casino setting.

Responsibilities

• Handle in-person and phone reservations for hotels and events with accuracy.
• Coordinate VIP arrivals, escort and delivery of amenities, and update guest profiles.
• Support management in maintaining department standards and procedures.

Skills

Guest service

Communication

Multi-tasking

Public interaction

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Yaamava Resort & Casino at San Manuel is seeking a VIP Services Representative to assist with administrative duties and coordination of VIP service functions, including hotel and event reservations. The role emphasizes building guest loyalty and delivering superior service under department standards and policies.

The position requires effective communication, high-volume guest interactions, and the ability to manage reservations and guest information with accuracy in a casino setting.