Guest Services & Reservations Agent

Yaamava Resort & Casino at San Manuel; Highland (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

Yaamava Resort & Casino at San Manuel in Highland, CA, is seeking a friendly receptionist to answer phones and assist guests in a fast-paced, luxury resort environment. You will provide information on amenities, confirm reservations, and relay messages with accuracy.

The ideal candidate has a high school diploma or GED and at least one year of customer service experience, with strong communication and basic computer skills.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience required.
• Administrative experience in office/hotel setting preferred.

Responsibilities

• Responds to incoming calls with a focus on exceptional customer service.
• Provides information about amenities, restaurants, entertainment, and promotions.
• Confirms hotel reservations and services.
• Accepts and delivers messages; maintains call logs.
• Expedites guest requests by contacting the appropriate department.
• Performs other duties to support department operations.

Skills

Telephone etiquette

Verbal & written communication

Friendly demeanor

Multi-tasking

Bilingual preferred

Education

High school diploma or GED

Tools

MS Word

MS Excel

MS Outlook

Job description

Yaamava Resort & Casino at San Manuel in Highland, CA, is seeking a friendly receptionist to answer phones and assist guests in a fast-paced, luxury resort environment. You will provide information on amenities, confirm reservations, and relay messages with accuracy.

The ideal candidate has a high school diploma or GED and at least one year of customer service experience, with strong communication and basic computer skills.