Guest Services & Reservations Agent

Yaamava Resort & Casino at San Manuel; Highland (CA); In loco; USD 36.000 - 52.000; Tempo pieno

Descrizione del lavoro

Yaamava Resort & Casino at San Manuel in Highland, CA, is seeking a friendly receptionist to answer phones and assist guests in a fast-paced, luxury resort environment. You will provide information on amenities, confirm reservations, and relay messages with accuracy.

The ideal candidate has a high school diploma or GED and at least one year of customer service experience, with strong communication and basic computer skills.

Competenze

• High school diploma or GED required.
• Minimum of one year of customer service experience required.
• Administrative experience in office/hotel setting preferred.

Mansioni

• Responds to incoming calls with a focus on exceptional customer service.
• Provides information about amenities, restaurants, entertainment, and promotions.
• Confirms hotel reservations and services.
• Accepts and delivers messages; maintains call logs.
• Expedites guest requests by contacting the appropriate department.
• Performs other duties to support department operations.

Conoscenze

Telephone etiquette

Verbal & written communication

Friendly demeanor

Multi-tasking

Bilingual preferred

Formazione

High school diploma or GED

Strumenti

MS Word

MS Excel

MS Outlook

Descrizione del lavoro

Yaamava Resort & Casino at San Manuel in Highland, CA, is seeking a friendly receptionist to answer phones and assist guests in a fast-paced, luxury resort environment. You will provide information on amenities, confirm reservations, and relay messages with accuracy.

The ideal candidate has a high school diploma or GED and at least one year of customer service experience, with strong communication and basic computer skills.