VIP Reservations & Guest Experience Manager

Loews Hotels, LLC.; Miami Beach (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Tuition reimbursement

Pet insurance

Complimentary meals during shifts

Hotel employee rates

Job summary

Loews Miami Beach Hotel in South Beach seeks an experienced Reservations/Group Coordinator to manage daily Group, Wholesale, and VIP reservations. You will set daily goals to sustain service levels, monitor agent activity, and support the front office in delivering memorable experiences.

The role requires strong guest service skills, knowledge of reservation systems, and the ability to coordinate with Sales, Conference, and Front Office teams to optimize group blocks and VIP handling.

Qualifications

• Bachelor degree in Hospitality Management or related field.
• Minimum two years experience in a supervisory role at a comparable property.
• Excellent guest service and communication skills. Proficient with property management software.

Responsibilities

• Organizes and manages daily operation of Group, Wholesale and VIP Reservations.
• Establishes daily goals to maintain service levels.
• Contributes to controlling departmental expenses (labor, supplies).
• Monitors agents' phone activity/productivity and addresses issues.
• Maintains knowledge of all reservation systems (HIS, Winai, NetRez, Delphi).
• Builds internal group blocks as requested by hotel managers.
• Meets with Group Agents weekly to discuss future groups and progress.
• Works with Front Office, Conference, and Sales to ensure a smooth guest experience.

Skills

Excellent communication skills

Excellent guest service skills

Flexible schedule (weekends/holidays)

Education

Bachelor Degree in Hospitality Management or related field

Job description

Loews Miami Beach Hotel in South Beach seeks an experienced Reservations/Group Coordinator to manage daily Group, Wholesale, and VIP reservations. You will set daily goals to sustain service levels, monitor agent activity, and support the front office in delivering memorable experiences.

The role requires strong guest service skills, knowledge of reservation systems, and the ability to coordinate with Sales, Conference, and Front Office teams to optimize group blocks and VIP handling.