VIP Reservations & Guest Experience Lead

Loews Hotels & Co; Miami Beach (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Benefits

401K with company match

Paid time off and holidays

Tuition reimbursement

Employee meal discounts

Job summary

Loews Miami Beach Hotel invites enthusiastic hospitality professionals to join our Reservations team. You will organize and manage daily operations for Group, Wholesale and VIP Reservations, aiming to maintain high service levels and accurate room blocks.

You will monitor phone productivity, stay current with reservation systems (HIS, Winai, NetRez, Delphi), and coordinate with front office and sales managers to ensure a seamless guest experience.

Qualifications

• Excellent guest service skills.
• Knowledge of computer programs utilized in property management.
• Able to work a flexible schedule, including weekends and holidays.

Responsibilities

• Organizes and manages daily operation of Group, Wholesale and VIP Reservations.
• Establishes daily goals to maintain service levels.
• Contributes to controlling departmental expenses (labor, supplies, etc.).
• Monitors agents phone activity/productivity and addresses necessary issues.
• Maintains current knowledge of all functions within systems as they relate to reservations (HIS, Winai, NetRez, Delphi).
• Builds internal group blocks as requested by appropriate hotel managers.
• Manages the maintenance of group cut off dates in Delphi/HIS.
• Meets with Group Agents weekly to discuss future groups, challenges, progress.

Skills

VIP guest services

Excellent communication

Group reservations

Hotel operations knowledge

Education

Bachelor Degree in Hospitality Management or related field

Job description

Loews Miami Beach Hotel invites enthusiastic hospitality professionals to join our Reservations team. You will organize and manage daily operations for Group, Wholesale and VIP Reservations, aiming to maintain high service levels and accurate room blocks.

You will monitor phone productivity, stay current with reservation systems (HIS, Winai, NetRez, Delphi), and coordinate with front office and sales managers to ensure a seamless guest experience.