Front Office Manager - Guest Experience & Ops

loewshotels; Miami Beach (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Tuition Reimbursement

Pet Insurance

Complimentary meals in Team Member Caf

Team Member Hotel Rates

Job summary

Loews Miami Beach Hotel is seeking an experienced Assistant Front Office Manager to lead the guest services team with confidence and care. You will champion service standards, mentor staff, and ensure seamless front desk operations that reflect Loews commitment to excellence.

In this role you will oversee daily front office activities, coordinate with housekeeping, and drive training to uphold Loews service levels while handling payroll and guest feedback with professionalism.

Qualifications

• Bachelor's Degree or relevant work experience required.
• Minimum of two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with Opera Property Management System (PMS) preferred.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.
• Ability to stand for long periods of time required.

Responsibilities

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery
• Lead and mentor team members to maintain high performance, morale, and adherence to Loews service standards
• Manage payroll processes, including scheduling, timecard edits, and approval of time-off requests
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty
• Coordinate room allocations and collaborate with housekeeping to meet guest preferences
• Develop and deliver training programs to support team growth and operational excellence
• Serve as the primary point of contact for internal and external inquiries
• Conduct audits and maintain accurate financial records, including payment processing and performance reporting
• Partner with leadership on initiatives to promote hotel services and improve operational efficiency
• Respond to emergencies with professionalism, ensuring guest and team safety
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs

Skills

Guest service leadership

Communication

Organizational skills

Empathetic leadership

Education

Bachelor's degree or relevant work experience

Tools

Opera System

Job description

Loews Miami Beach Hotel is seeking an experienced Assistant Front Office Manager to lead the guest services team with confidence and care. You will champion service standards, mentor staff, and ensure seamless front desk operations that reflect Loews commitment to excellence.

In this role you will oversee daily front office activities, coordinate with housekeeping, and drive training to uphold Loews service levels while handling payroll and guest feedback with professionalism.