Assistant Front Office Manager — Guest Experience Leader

Loews Hotels & Co; Miami Beach (FL); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) with company match

Paid time off

Descripción de la vacante

Loews Miami Beach Hotel is seeking an Assistant Front Office Manager to lead the guest services team with confidence and care at a premier oceanfront property in South Beach. This role requires balancing operational precision with a warm, guest-focused approach to create seamless experiences for guests daily.

You will oversee daily Front Office operations, mentor staff, manage payroll, and monitor guest feedback to drive satisfaction and loyalty.

Formación

• Bachelor’s Degree or relevant work experience.
• Minimum 2 years guest service experience in hotel hospitality.
• Minimum 1-year guest service leadership role.
• Experience with previous Property Management System, Opera preferred.

Responsabilidades

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery.
• Lead and mentor team members to maintain high performance, morale, and adherence to Loews service standards.
• Manage payroll processes, including scheduling, timecard edits, and approval of time-off requests.
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty.
• Coordinate room allocations and collaborate with housekeeping to meet guest preferences.
• Develop and deliver training programs to support team growth and operational excellence.
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits and maintain accurate financial records, including payment processing and performance reporting.
• Partner with leadership on initiatives to promote hotel services and improve operational efficiency.
• Respond to emergencies with professionalism, ensuring guest and team safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Perform other duties as assigned.

Conocimientos

Leadership

Guest service

Communication

Guest focus

Time management

Educación

Bachelor’s Degree or relevant work experience

Herramientas

Opera System

Descripción del empleo

Loews Miami Beach Hotel is seeking an Assistant Front Office Manager to lead the guest services team with confidence and care at a premier oceanfront property in South Beach. This role requires balancing operational precision with a warm, guest-focused approach to create seamless experiences for guests daily.

You will oversee daily Front Office operations, mentor staff, manage payroll, and monitor guest feedback to drive satisfaction and loyalty.