Front Office Director - Guest Experience & Ops Lead

Loews Hotels & Co; Miami Beach (FL); Sur place; USD 90 000 - 150 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) & company match

Paid Time Off

Training & Development opportunities

Tuition Reimbursement

Pet Insurance

Complimentary meals in Team Member Caf

Résumé du poste

Loews Miami Beach Hotel, a reimagined oceanfront resort in South Beach, is seeking a dynamic Director of Front Office to lead guest interactions and oversee Front Office, Concierge, and Bell operations. You will set the tone for unforgettable stays by driving seamless arrivals, departures, and personalized service with a strategic, hospitality-focused mindset.

The ideal candidate will balance operational excellence with genuine hospitality, building a high-performing team through coaching,

Qualifications

• Bachelor's degree or relevant work experience required.
• Minimum of four (4) years guest service experience in hotel hospitality required.
• Minimum four (2) years Front Office or guest service leadership experience required.

Responsabilités

• Oversee daily operations of Front Office, Concierge, Bell, and related guest service departments, ensuring flawless execution and adherence to Loews standards.
• Lead and develop a high-performing team through coaching, mentoring, and training programs that drive engagement and growth.
• Manage payroll processes, scheduling, timecard edits, and approvals for assigned team members.
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty.
• Coordinate room allocations and collaborate with Housekeeping to meet guest preferences.
• Maintain accurate financial records, conduct audits, and prepare performance reports for leadership.
• Partner with other departments to promote hotel services and optimize operational efficiency.
• Respond to emergencies with professionalism, prioritizing safety and security.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Connaissances

Inspirational Leader

Guest Experience Champion

Clear Communicator

Decisive Problem Solver

Organized Multitasker

Formation

Bachelor's degree

Outils

Opera System

Description du poste

Loews Miami Beach Hotel, a reimagined oceanfront resort in South Beach, is seeking a dynamic Director of Front Office to lead guest interactions and oversee Front Office, Concierge, and Bell operations. You will set the tone for unforgettable stays by driving seamless arrivals, departures, and personalized service with a strategic, hospitality-focused mindset.

The ideal candidate will balance operational excellence with genuine hospitality, building a high-performing team through coaching,