Director of Front Office & Guest Experience

Loews Hotels, LLC.; Miami Beach (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid sick days, vacation & holidays

Paid bereavement

Tuition reimbursement

Pet insurance

Complimentary meals; hotel rates for .

Job summary

Loews Miami Beach Hotel seeks a dynamic Director of Front Office to lead guest interactions and set the tone for unforgettable stays on South Beach. You will oversee arrivals, departures, and personalized service, balancing operational excellence with hospitality in a fast-paced environment.

You are a strategic leader who inspires teams, delivers exceptional guest experiences, and maintains high standards of communication and problem solving while guiding Front Office, Concierge, and related

Qualifications

• Bachelor's degree or relevant work experience required.
• Minimum 4 years guest service experience in hospitality.
• Minimum 2 years Front Office or guest service leadership experience.
• Experience with Opera Property Management System preferred.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting.
• Ability to stand for long periods.

Responsibilities

• Oversee daily operations of Front Office, Concierge, Bell, and related guest service departments.
• Lead and develop a high-performing team through coaching, mentoring, and training programs.
• Manage payroll, scheduling, timecard edits, and approvals for assigned staff.
• Monitor guest feedback and implement loyalty strategies.
• Coordinate room allocations and collaborate with Housekeeping.
• Maintain financial records, conduct audits, and prepare leadership reports.
• Partner with other departments to promote hotel services and optimize efficiency.
• Respond to emergencies with professionalism and prioritize safety.
• Attend mandatory trainings and meetings; work varying schedules as needed.

Skills

Inspirational Leader

Guest Experience

Clear Communication

Decisive Problem Solving

Organized Multitasker

Veteran Friendly

Education

Bachelor's degree or relevant work experience

Tools

Opera PMS

Job description

Loews Miami Beach Hotel seeks a dynamic Director of Front Office to lead guest interactions and set the tone for unforgettable stays on South Beach. You will oversee arrivals, departures, and personalized service, balancing operational excellence with hospitality in a fast-paced environment.

You are a strategic leader who inspires teams, delivers exceptional guest experiences, and maintains high standards of communication and problem solving while guiding Front Office, Concierge, and related