Luxury Concierge Agent: VIP Customer Experience

Aroma360, LLC; Boca Raton (FL); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Dental and vision insurance

Life insurance

PTO

401K

Employee discount

Company events

Job summary

Aroma360, LLC is seeking a Concierge Agent in Boca Raton to deliver exceptional customer service, manage finance contracts, and foster long-term client relationships.

The ideal candidate will have proven experience in customer service and strong communication skills, providing personalized attention to our valued customers. Benefits include health coverage, PTO, and employee discounts.

Qualifications

• Proven experience in customer service, ideally in a high-end environment.
• Excellent verbal and written communication skills.
• Strong critical thinking skills.
• High level of attention to detail.
• Ability to establish long-term relationships with clients.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Build strong relationships by providing exceptional customer service.
• Listen attentively to customer needs and address concerns.
• Retain customers and de-escalate issues.
• Manage finance contracts with precision.
• Identify opportunities to offer additional products.
• Track orders and investigate shipping delays.
• Perform data entry for client billing and product shipments.
• Manage cases initiated by clients effectively.

Skills

Customer service experience

Communication skills

Problem-solving

Attention to detail

Relationship building

Adaptability

Tools

Salesforce

Microsoft Suite

Collaboration tools

Job description

Aroma360, LLC is seeking a Concierge Agent in Boca Raton to deliver exceptional customer service, manage finance contracts, and foster long-term client relationships.

The ideal candidate will have proven experience in customer service and strong communication skills, providing personalized attention to our valued customers. Benefits include health coverage, PTO, and employee discounts.