VIP Pet Parent Concierge & Guest Experience

destinationpet; Memphis (TN); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

Job summary

Destination Pet in Memphis is hiring a Customer Service Representative to warmly welcome pet parents and their furry companions. You will manage phones, tours, and service sales while balancing daily administrative tasks in a high-volume setting.

The role requires a friendly, professional demeanor, 1+ year of customer service experience, and the ability to lift up to 40 lbs. Evening, weekend, and holiday availability is expected.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Must be able to lift up to 40 lbs and stay on feet for long periods.

Responsibilities

• Welcoming pet parents and their pets in a friendly, helpful manner.
• Answering phones and managing multi‑line calls with a positive tone.
• Touring clients through the facility and selling services.
• Ensuring up‑to‑date vaccinations are on file for safety.
• Handling check‑ins and check‑outs with a personal touch.

Skills

Customer Service

Phone handling

Communication

Team player

Education

High school diploma or equivalent

Tools

POS systems

Job description

Destination Pet in Memphis is hiring a Customer Service Representative to warmly welcome pet parents and their furry companions. You will manage phones, tours, and service sales while balancing daily administrative tasks in a high-volume setting.

The role requires a friendly, professional demeanor, 1+ year of customer service experience, and the ability to lift up to 40 lbs. Evening, weekend, and holiday availability is expected.