VIP Pet Care Concierge & Customer Support

Destination Pet, LLC; Atlanta (GA); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet LLC is seeking a Customer Service Representative in Atlanta to welcome pet families and coordinate bookings. You will answer calls, greet clients, and guide tours while promoting our services and ensuring records are up to date. The role requires friendliness, reliability, and a love for pets.

Join a team that values a welcoming atmosphere, teamwork, and exceptional guest service. Evening, weekend, and holiday availability is expected as pets never take a day off.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience preferred.
• Strong communication and friendly demeanor.

Responsibilities

• WELCOME pet parents and their VIPs with a warm, professional demeanor.
• ANSWER phones and multi-task with a friendly, efficient voice.
• TOUR new clients through the facility and promote services.
• ENSURE up-to-date vaccinations on file for safety.
• MANAGE check-ins/check-outs and transactions accurately.
• RESPOND to complaints with patience and professionalism.

Skills

People-person

Customer service

Multi-line phones

Communication skills

Education

High school diploma or equivalent

Tools

Computer systems

Job description

Destination Pet LLC is seeking a Customer Service Representative in Atlanta to welcome pet families and coordinate bookings. You will answer calls, greet clients, and guide tours while promoting our services and ensuring records are up to date. The role requires friendliness, reliability, and a love for pets.

Join a team that values a welcoming atmosphere, teamwork, and exceptional guest service. Evening, weekend, and holiday availability is expected as pets never take a day off.