VIP Pet-Parent Concierge: Five-Star Guest Experience

Destination Pet; Providence (RI); Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet LLC in Providence, RI is seeking a Customer Service Representative who will be the friendly face for pet parents and their companions. You will answer calls, guide tours of the facility, and help schedule services while keeping the space clean and safe for every guest.

You will balance transactions, manage check-ins/check-outs with care, and maintain up-to-date records. This role emphasizes excellent communication, problem-solving, and a pawsitive guest experience for all.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Excellent communication and problem-solving skills.
• Able to lift up to 40 lbs.

Responsibilities

• Greet and assist pet parents and their pets.
• Answer phones with a friendly smile and multi-task.
• Tour clients through the facility and upsell services.
• Maintain safety and vaccinations records on file.
• Check-in and check-out guests with care and accuracy.
• Handle cash and balance end-of-day drawer.
• Address complaints with patience and professionalism.
• Escort guests to enclosures and keep lobby welcoming.
• Support teammates as needed.

Skills

Customer service

Multi-tasking

Communication

Phone etiquette

People skills

Education

High school diploma or equivalent

Tools

CRM software

Phone systems

Computer literacy

Job description

Destination Pet LLC in Providence, RI is seeking a Customer Service Representative who will be the friendly face for pet parents and their companions. You will answer calls, guide tours of the facility, and help schedule services while keeping the space clean and safe for every guest.

You will balance transactions, manage check-ins/check-outs with care, and maintain up-to-date records. This role emphasizes excellent communication, problem-solving, and a pawsitive guest experience for all.