VIP Pet-Parent Concierge & Customer Care Pro

Destination Pet; Louisville (CO); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

Job summary

Destination Pet LLC is seeking a Customer Service Representative in Colorado to greet pet parents and their furry guests, manage front-desk operations, and upsell services. The role requires strong communication, a friendly demeanor, and the ability to multitask in a fast-paced setting.

Your day includes answering phones, guiding tours, processing check-ins/outs, and maintaining safety records. Evening/weekend availability and physical stamina are important, with opportunities for growth and

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Solid communication chops—phone, in-person, email.
• Familiarity with multi-line phones and computer systems.

Responsibilities

• Welcoming pet parents and their VIPs with a friendly, high-touch service.
• Answering phones with a smile and multitasking efficiently.
• Touring new clients and selling services to keep tails wagging.
• Ensuring up-to-date vaccination records on file for safety.
• Managing check-ins and check-outs with a personal touch.
• Handling cash, cards, and balancing the end-of-day drawer.
• Responding to complaints with patience and professionalism.
• Escorting guests to enclosures with care and attention.
• Keeping the lobby clean, welcoming, and ready for guests.
• Supporting teammates and taking on other duties as needed.

Skills

People person

Pet lover

Communication skills

Multi-line phones

Computer systems

Customer service

Education

High school diploma or equivalent

Job description

Destination Pet LLC is seeking a Customer Service Representative in Colorado to greet pet parents and their furry guests, manage front-desk operations, and upsell services. The role requires strong communication, a friendly demeanor, and the ability to multitask in a fast-paced setting.

Your day includes answering phones, guiding tours, processing check-ins/outs, and maintaining safety records. Evening/weekend availability and physical stamina are important, with opportunities for growth and