Pet-Loving Concierge & Customer Care Champion

Destination Pet, LLC; Norwich (CT); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet, LLC is seeking a Customer Service Representative at Norwichtown Pet Resort. You will greet pet parents, manage check-ins/outs, and upsell services while maintaining a friendly, professional front desk presence.

We value clear communication, multi-tasking, and a love for people and pets. Availability on evenings, weekends, and holidays is required; previous retail/customer service experience is a plus. 401k, telehealth, pet insurance, and DailyPay are available.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Experience in customer service or retail is a plus.

Responsibilities

• Welcome pet parents and their VIPs like they just walked into a 5-star resort.
• Answer phones with a smile and multi-task efficiently.
• Tour new clients through the facility and upsell services.
• Ensure up-to-date vaccinations are on file for safety.
• Manage check-ins and check-outs with care and courtesy.
• Handle cash, cards, and balance the end-of-day drawer.
• Respond to complaints with patience and professionalism.

Skills

People skills

Customer service

Communication

Phone etiquette

Education

High school diploma

Tools

Telephone system

Cash register

Job description

Destination Pet, LLC is seeking a Customer Service Representative at Norwichtown Pet Resort. You will greet pet parents, manage check-ins/outs, and upsell services while maintaining a friendly, professional front desk presence.

We value clear communication, multi-tasking, and a love for people and pets. Availability on evenings, weekends, and holidays is required; previous retail/customer service experience is a plus. 401k, telehealth, pet insurance, and DailyPay are available.