VIP Pet-Parent Concierge & Customer Service

Destination Pet; Louisville (CO); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

Job summary

Destination Pet LLC in Louisville, CO is seeking a Customer Service Representative to warmly greet pet parents, answer phones with a smile, tour clients through the facility, and promote services that keep tails wagging.

You’ll be part of a pet-loving team offering daycare, boarding, grooming, and veterinary services. Availability evenings/weekends is required. Pay starts at $17.00–$18.00/hour DOE + tips, with DailyPay access and benefits such as Pet Insurance.

Qualifications

• Previous experience in customer service or retail.
• Strong communication skills across phone, in-person and email.
• Comfort with multi-line phones and computer systems.
• Calm under pressure and professional demeanor.
• 1+ year of customer service experience preferred.

Responsibilities

• Welcoming pet parents and their VIPs with warmth.
• Answering phones with a smile and multitasking.
• Touring clients and promoting services to keep tails wagging.
• Ensuring up-to-date vaccinations are on file where applicable.
• Managing check-ins/check-outs with efficiency and care.
• Handling cash, cards and balancing the end-of-day drawer.
• Responding to complaints with patience and professionalism.
• Escorting pet guests to and from enclosures.

Skills

Customer service

Communication

Phone systems

Team player

Education

High school diploma or equivalent

Tools

CRM systems

Computer systems

Job description

Destination Pet LLC in Louisville, CO is seeking a Customer Service Representative to warmly greet pet parents, answer phones with a smile, tour clients through the facility, and promote services that keep tails wagging.

You’ll be part of a pet-loving team offering daycare, boarding, grooming, and veterinary services. Availability evenings/weekends is required. Pay starts at $17.00–$18.00/hour DOE + tips, with DailyPay access and benefits such as Pet Insurance.