VIP Pet Care Concierge: Customer Service Pro

destinationpet; Seal Beach (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Full Time Health Benefits

401K

Discounted Pet Insurance

DailyPay access

Job summary

Destination Pet in Seal Beach seeks a Customer Service Representative to welcome pet parents and their pets, answer calls, tour facilities, and promote services. You will manage check-ins, ensure vaccines are up to date, handle payments, and respond to concerns with courtesy.

The role supports a busy, pet-loving team with a focus on safety and guest experience. You’ll work on a team that values proactive service, clear communication, and a fun, fast-paced environment, with opportunities to

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience preferred.
• Availability on evenings, weekends, and holidays.

Responsibilities

• Welcome pet parents and their furry VIPs with warmth and professionalism.
• Answer phones with a smile and multi-task effectively.
• Tour new clients through the facility and promote services to keep tails wagging.
• Ensure up-to-date vaccinations are on file for safety and compliance.
• Manage check-ins/check-outs with accuracy and a personal touch.
• Handle cash and daily drawer balancing with precision.
• Respond to complaints with patience and resolve.
• Escort pet guests to and from enclosures with care.
• Keep the lobby clean, welcoming, and ready for first impressions.

Skills

Customer service

Phone skills

Multiline phones

Communication

Problem solving

Sales

Teamwork

Education

High school diploma or equivalent

Tools

CRM systems

Computer systems

Job description

Destination Pet in Seal Beach seeks a Customer Service Representative to welcome pet parents and their pets, answer calls, tour facilities, and promote services. You will manage check-ins, ensure vaccines are up to date, handle payments, and respond to concerns with courtesy.

The role supports a busy, pet-loving team with a focus on safety and guest experience. You’ll work on a team that values proactive service, clear communication, and a fun, fast-paced environment, with opportunities to