Pet-Parent Concierge & Customer Support Pro

Destination Pet, LLC; Burbank (CA); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

Job summary

Destination Pet LLC in California is seeking a Customer Service Representative who can welcome pet parents and their companions with warmth, answer phones, and promote services. You will tour clients through the facility, ensure vaccination records are current, and manage check-ins and check-outs with a friendly, efficient touch.

The role requires strong communication, a calm demeanor under pressure, and a team-first attitude to support colleagues during shifts including evenings, weekends, and

Qualifications

• High school diploma or equivalent required/strongly preferred.
• 1+ year of customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay professional with demanding guests.

Responsibilities

• Welcoming pet parents and their pets with a friendly, polished demeanor.
• Answering phones and assisting customers across channels.
• Touring the facility and promoting available services.
• Ensuring up-to-date vaccinations are on file and accurate.
• Managing check-ins/check-outs and balancing the cash drawer.
• Handling customer concerns with patience and professionalism.

Skills

Customer service

Communication

Phone systems

Problem solving

Professionalism

Education

High school diploma or equivalent

Tools

CRM systems

POS systems

Job description

Destination Pet LLC in California is seeking a Customer Service Representative who can welcome pet parents and their companions with warmth, answer phones, and promote services. You will tour clients through the facility, ensure vaccination records are current, and manage check-ins and check-outs with a friendly, efficient touch.

The role requires strong communication, a calm demeanor under pressure, and a team-first attitude to support colleagues during shifts including evenings, weekends, and