VIP Pet Care Concierge & Customer Champion

destinationpet; Indianapolis (IN); Hybrid; USD 17,000 - 19,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay access

Job summary

Destination Pet is seeking a Customer Service Representative in Indianapolis to warmly welcome pet parents and their furry VIPs, answer phones, and guide clients through our facility. You will help schedule services, ensure vaccinations are up to date, and manage check-ins with a personal touch while maintaining a clean, inviting lobby.

The role requires strong communication, multitasking ability, and a love for both people and pets.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Solid communication skills across phone, in-person, and email.

Responsibilities

• Welcoming pet parents and their VIPs.
• Answering phones with a smile and multitasking.
• Touring new clients and selling the services that keep tails wagging.
• Ensuring up-to-date vaccinations are on file for safety.
• Managing check-ins and check-outs with a personal touch.
• Handling cash and balancing the end-of-day cash drawer.
• Responding to complaints with patience and professionalism.
• Escorting pet guests to and from enclosures with care.
• Keeping the lobby clean and welcoming.
• Jumping in to support other team members as needed.

Skills

Customer service

Communication

Multiline phones

Professionalism

Problem solving

Education

High school diploma or equivalent

Tools

Computer systems

Cash handling systems

Job description

Destination Pet is seeking a Customer Service Representative in Indianapolis to warmly welcome pet parents and their furry VIPs, answer phones, and guide clients through our facility. You will help schedule services, ensure vaccinations are up to date, and manage check-ins with a personal touch while maintaining a clean, inviting lobby.

The role requires strong communication, multitasking ability, and a love for both people and pets.