Pet Care Concierge & Customer Service Pro

destinationpet; Columbus (OH); Hybrid; USD 18,000 - 21,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet in Columbus is hiring a Customer Service Representative to welcome pet parents and their furry VIPs, answer phones, and guide clients through services. You will balance daily transactions and maintain a friendly, professional environment.

Ideal candidates bring 1+ year in customer service, strong communication, and a passion for pets. Evening, weekend, and holiday availability is required; the role offers competitive hourly pay and benefits.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Availability on evenings, weekends and holidays.

Responsibilities

• Welcoming pet parents and their VIPs at check-in and check-out.
• Answering phones with a friendly voice and multitasking.
• Touring new clients and selling services to keep tails wagging.
• Ensuring up-to-date vaccination records are on file for safety.
• Handling cash, cards, and balancing the end-of-day drawer.
• Responding to complaints with patience and professionalism.
• Maintaining a clean and welcoming lobby for first impressions.

Skills

Customer service

Communication

Phone systems

Multitasking

Problem solving

Sales

Education

High school diploma or equivalent

Tools

Multi-line phones

Computer systems

Job description

Destination Pet in Columbus is hiring a Customer Service Representative to welcome pet parents and their furry VIPs, answer phones, and guide clients through services. You will balance daily transactions and maintain a friendly, professional environment.

Ideal candidates bring 1+ year in customer service, strong communication, and a passion for pets. Evening, weekend, and holiday availability is required; the role offers competitive hourly pay and benefits.