VIP On-Site IT Repair Technician

Worldwide TechServices; Redondo Beach (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading technology services provider seeks a Customer Service Engineer in Redondo Beach, CA. The role involves troubleshooting technology products in an end-user computing environment and providing VIP support. Candidates should have technical school certification or equivalent experience, along with A+ certification. Strong communication and customer service skills are essential. This position requires lifting equipment up to 50 lbs and having a basic repair kit. Join a company committed to outstanding service and professional growth.

Qualifications

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware systems.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities.
• Provide support to client identified VIPs.
• Responds to change management requests including installing new PC equipment.
• Perform Install/Move/Add or Change (IMAC) activities.
• Display outstanding technical and professional services skills at all times.

Skills

Excellence in communication and customer‑facing skills

Strong oral, written and interpersonal skills

Ability to follow instructions and processes with minimal instruction

Ability to lift and/or move various computer equipment up to 50 lbs

Must own a basic repair kit

Education

Technical school certification or equivalent of 2-4 years of relevant experience

A+ certification is desired

Job description

A leading technology services provider seeks a Customer Service Engineer in Redondo Beach, CA. The role involves troubleshooting technology products in an end-user computing environment and providing VIP support. Candidates should have technical school certification or equivalent experience, along with A+ certification. Strong communication and customer service skills are essential. This position requires lifting equipment up to 50 lbs and having a basic repair kit. Join a company committed to outstanding service and professional growth.