VIP On-Site IT Repair Technician

Worldwide TechServices; Marietta (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading tech support company seeks a Customer Service Engineer in Marietta, Ohio. This intermediate position involves troubleshooting and repairing technology products in an end-user computing environment. Responsibilities include basic repairs, support for VIP clients, and following ITIL methodologies. Candidates should have a technical school certification or equivalent, with 2-4 years of relevant experience and excellent communication skills. A+ certification is preferred. Join a dynamic team dedicated to outstanding customer service.

Qualifications

• 2-4 years of relevant experience.
• Maintain OEM Certifications as directed.
• Knowledge of relevant software and hardware systems.
• Understanding of ITIL methodologies.
• A+ certification is desired.

Responsibilities

• Perform basic and moderately complex troubleshooting and repair activities.
• Provide support to client identified VIPs.
• Respond to change management requests.
• Perform Install/Move/Add or Change (IMAC) activities.
• Display outstanding technical and professional services skills.
• Meet established customer service satisfaction levels.
• Proactively communicate with the end-user and service desk personnel.
• Follow documented service operations policies and procedures.

Skills

Communication skills

Customer-facing skills

Interpersonal skills

Ability to follow instructions

Ability to lift computer equipment (up to 50 lbs)

Basic repair kit ownership

Education

Technical school certification or equivalent

Job description

A leading tech support company seeks a Customer Service Engineer in Marietta, Ohio. This intermediate position involves troubleshooting and repairing technology products in an end-user computing environment. Responsibilities include basic repairs, support for VIP clients, and following ITIL methodologies. Candidates should have a technical school certification or equivalent, with 2-4 years of relevant experience and excellent communication skills. A+ certification is preferred. Join a dynamic team dedicated to outstanding customer service.