VIP On-Site IT Repair Technician

Worldwide TechServices; Cary (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading tech support company in Cary, North Carolina is seeking a Customer Service Engineer. This intermediate role involves troubleshooting and repairing technology products such as PCs, laptops, and printers. Candidates should have either a technical school certification or 2-4 years of relevant experience, along with excellent communication skills. A+ certification is desired. The position demands strong customer service abilities and adherence to operational guidelines. Join a dynamic team and make an impact in an end-user environment.

Qualifications

• Technical school certification or 2-4 years of relevant experience is typically required.
• Must maintain all required OEM Certifications.
• Knowledge of relevant software and hardware systems is crucial.

Responsibilities

• Perform basic and moderately complex troubleshooting and repair activities.
• Provide support to client identified VIPs.
• Respond to change management requests and install new PC equipment.

Skills

Communication skills

Customer-facing skills

Oral and written skills

Ability to follow instructions

Ability to lift/move 50 lbs

Education

Technical school certification or 2-4 years experience

A+ certification (desired)

Tools

Basic repair kit

Job description

A leading tech support company in Cary, North Carolina is seeking a Customer Service Engineer. This intermediate role involves troubleshooting and repairing technology products such as PCs, laptops, and printers. Candidates should have either a technical school certification or 2-4 years of relevant experience, along with excellent communication skills. A+ certification is desired. The position demands strong customer service abilities and adherence to operational guidelines. Join a dynamic team and make an impact in an end-user environment.