VIP IT Service Engineer – On-Site Tech Support

Worldwide TechServices LLC; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Worldwide TechServices LLC is seeking a Customer Service Engineer located in New York, NY. This intermediate role involves troubleshooting and repairing technology products in an end-user environment.

The ideal candidate should have a technical school certification, relevant experience, and outstanding customer service skills. The position also requires communication with VIPs, performing routine repairs, and maintaining required certifications.

Qualifications

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience.
• Maintain all required OEM Certifications as directed by Management.
• A+ certification is desired.

Responsibilities

• Perform troubleshooting and repair activities in an end-user environment.
• Provide support to client identified VIPs.
• Respond to change management requests and perform IMAC activities.
• Communicate with end-users about repair status.

Skills

Communication and customer-facing skills

Oral and written skills

Ability to follow instructions

Lifting equipment up to 50 lbs

Basic repair kit ownership

Education

Technical school certification or equivalent experience

Tools

Repair kit

Job description

Worldwide TechServices LLC is seeking a Customer Service Engineer located in New York, NY. This intermediate role involves troubleshooting and repairing technology products in an end-user environment.

The ideal candidate should have a technical school certification, relevant experience, and outstanding customer service skills. The position also requires communication with VIPs, performing routine repairs, and maintaining required certifications.