Desk-Side IT Repair Engineer (VIP Support)

Worldwide TechServices, LLC; Longview (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

Worldwide TechServices, LLC is seeking a Customer Service Engineer to troubleshoot and repair PC hardware and peripherals in end-user environments. The role includes VIP client support, desk-side service, and IMAC tasks in a dynamic IT setting.

The position requires a technical school certification or equivalent (2–4 years) with knowledge of software/hardware systems and ITIL practices. Strong communication skills are essential, and a basic repair toolkit is expected.

Qualifications

• Technical school certification or equivalent experience (2–4 years).
• OEM certifications maintained as directed by management.
• Knowledge of relevant software and hardware systems.
• Understanding of ITIL methodologies.
• A+ certification desired.
• Customer-specific certifications or training may be required.

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets and printers in end-user environments.
• Provide support to client VIPs.
• Respond to change management requests including installing new PC equipment, desk-side support and related activities.
• Perform IMAC (Install/Move/Add/Change) activities.
• Conduct desk-side end-user support and service delivery.
• Communicate repair status and time estimates to end-users and service desk.

Skills

Communication

Customer-facing

Oral communication

Written communication

Follow instructions

Lifting 50 lbs

Repair toolkit

Education

Technical school certification or equivalent (2–4 years)

Job description

Worldwide TechServices, LLC is seeking a Customer Service Engineer to troubleshoot and repair PC hardware and peripherals in end-user environments. The role includes VIP client support, desk-side service, and IMAC tasks in a dynamic IT setting.

The position requires a technical school certification or equivalent (2–4 years) with knowledge of software/hardware systems and ITIL practices. Strong communication skills are essential, and a basic repair toolkit is expected.